P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Toronto with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between Toronto Pearson Airport and the centre of the city is between 30 and 40 minutes. However, at rush hour, traffic can extend the journey to up to an hour. We recommend that you book your hotel pickup at least 4 hours before the departure of an international flight and 3 hours before national flights.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
EXCELENTE servicio, por primera vez después de más de 23 años de experiencia con otros trasladistas puedo decir que es EXCELENTE... surgieron complicaciones en la operación que resolvieron de manera profesional junto con mi agencia de viajes y al final quedamos muy satisfecho con el servicio. Chóferes divinos y autos de primera
Translate this opinion into English.
EXCELLENT service, for the first time after more than 23 years of experience with other transfer drivers I can say that it is EXCELLENT...complications arose in the operation that they resolved professionally together with my travel agency and in the end we were very satisfied with the service . Divine drivers and first class cars
Opinion translated. Show original.
I travelled with friends
10
03 / 08 / 2023
M
Mariana Novoa
Veracruz, Mexico
Mi chofer fue una chica muy amable, la cual me envió un mensaje previamente a mi llegada al aeropuerto de Toronto para indicarme el número de placa, modelo y color del auto en el que venía, ella me indicó que me esperaría un rango de tiempo considerable por si mi vuelo tenía demora en la bajada de maletas.
Me asistió para subir mis maletas al auto y en el traslado me sentí muy segura, ella fue muy cordial manejó de manera muy segura, y me sentí muy confiada de que ella fuera mi chófer.
Translate this opinion into English.
My driver was a very kind girl, who sent me a message prior to my arrival at the Toronto airport to tell me the license plate number, model and color of the car in which she was coming, she told me that she would wait for me a considerable amount of time in case my flight had a delay in the drop of luggage. She helped me get my bags into the car and during the transfer I felt very safe, she was very cordial, she drove very safely, and I felt very confident that she was my driver.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 138 reviews
01 / 19 / 2025
Rosario, Argentina
01 / 17 / 2025
Rosario, Argentina
07 / 09 / 2023
Mexico
EXCELENTE servicio, por primera vez después de más de 23 años de experiencia con otros trasladistas puedo decir que es EXCELENTE... surgieron complicaciones en la operación que resolvieron de manera profesional junto con mi agencia de viajes y al final quedamos muy satisfecho con el servicio. Chóferes divinos y autos de primera Translate this opinion into English.
EXCELLENT service, for the first time after more than 23 years of experience with other transfer drivers I can say that it is EXCELLENT...complications arose in the operation that they resolved professionally together with my travel agency and in the end we were very satisfied with the service . Divine drivers and first class cars Opinion translated. Show original.
03 / 08 / 2023
Veracruz, Mexico
Mi chofer fue una chica muy amable, la cual me envió un mensaje previamente a mi llegada al aeropuerto de Toronto para indicarme el número de placa, modelo y color del auto en el que venía, ella me indicó que me esperaría un rango de tiempo considerable por si mi vuelo tenía demora en la bajada de maletas. Me asistió para subir mis maletas al auto y en el traslado me sentí muy segura, ella fue muy cordial manejó de manera muy segura, y me sentí muy confiada de que ella fuera mi chófer. Translate this opinion into English.
My driver was a very kind girl, who sent me a message prior to my arrival at the Toronto airport to tell me the license plate number, model and color of the car in which she was coming, she told me that she would wait for me a considerable amount of time in case my flight had a delay in the drop of luggage. She helped me get my bags into the car and during the transfer I felt very safe, she was very cordial, she drove very safely, and I felt very confident that she was my driver. Opinion translated. Show original.
05 / 30 / 2024
Ampolla, Spain
Muy profesional Translate this opinion into English.
very professional Opinion translated. Show original.