P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Seville with a minimum of 18 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
We recommend booking the transfer service from your hotel to the Airport at least 2 hours in advance, since the route can take between 20 and 30 minutes.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
C’était parfait. Notre chauffeur était très sympathique et soucieux que nous passions un bon week-end à Seville. Il nous a donné beaucoup de bonnes informations sur les monuments et visites à faire ainsi que de bonnes adresses d’endroits typiques. Merci beaucoup pour tout.
Translate this opinion into English.
It was perfect. Our driver was very friendly and concerned that we had a good weekend in Seville. He gave us a lot of good information about the monuments and visits to do as well as good addresses of typical places. Thank you very much for everything.
Opinion translated. Show original.
I travelled with my partner
10
11 / 07 / 2024
A
Anonymous
Spain
El chófer estaba esperando en el hall nada más recoger las maletas, con un dispositivo con mi nombre y enseguida accedí al vehículo e iniciamos el recorrido hasta el hotel. Buen coche, muy limpio y cómodo.
Precio casi el mismo que el que nos cobró un taxi cuando regresamos del hotel al aeropuerto (mismo recorrido), pero con un vehículo no tan bueno ni tan limpio. Merece la pena contratar el traslado con Civitatis
Translate this opinion into English.
The driver was waiting in the hall as soon as I picked up my bags, with a card with my name on it and I immediately got into the vehicle and we started the journey to the hotel. Good car, very clean and comfortable. Price almost the same as the one we were charged by a taxi when we returned from the hotel to the airport (same journey), but with a vehicle not as good or as clean. It is worth booking the transfer with Civitatis
Opinion translated. Show original.
I travelled with teenagers
8
09 / 24 / 2024
M
Meryl
San Francisco, The United States
The driver was not waiting for us on arrival. We called and texted several times till there was a response. We were about to get in a taxi when the driver responded he was late due to traffic. It would have been nice if we got a text in advance about the delay. Otherwise, the driver was nice, the suv immaculate and the ride good.
I travelled with teenagers
10
09 / 10 / 2024
J
Jairzinho
Netherlands
Israel fue un conductor excepcional. Fue muy amable y atento, especialmente con mi hija pequeña, lo que hizo el viaje mucho más agradable. Compartió con nosotros excelentes consejos sobre la ciudad y lugares para visitar. Su hospitalidad y profesionalismo realmente destacaron. ¡Recomendamos a Israel sin duda para cualquier viaje!
Translate this opinion into English.
Israel was an exceptional driver. He was very kind and attentive, especially to my young daughter, which made the trip much more enjoyable. He shared with us great tips about the city and places to visit. His hospitality and professionalism really stood out. We would definitely recommend Israel for any trip!
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 4,048 reviews
11 / 07 / 2024
Nîmes , France
C’était parfait. Notre chauffeur était très sympathique et soucieux que nous passions un bon week-end à Seville. Il nous a donné beaucoup de bonnes informations sur les monuments et visites à faire ainsi que de bonnes adresses d’endroits typiques. Merci beaucoup pour tout. Translate this opinion into English.
It was perfect. Our driver was very friendly and concerned that we had a good weekend in Seville. He gave us a lot of good information about the monuments and visits to do as well as good addresses of typical places. Thank you very much for everything. Opinion translated. Show original.
11 / 07 / 2024
Spain
El chófer estaba esperando en el hall nada más recoger las maletas, con un dispositivo con mi nombre y enseguida accedí al vehículo e iniciamos el recorrido hasta el hotel. Buen coche, muy limpio y cómodo. Precio casi el mismo que el que nos cobró un taxi cuando regresamos del hotel al aeropuerto (mismo recorrido), pero con un vehículo no tan bueno ni tan limpio. Merece la pena contratar el traslado con Civitatis Translate this opinion into English.
The driver was waiting in the hall as soon as I picked up my bags, with a card with my name on it and I immediately got into the vehicle and we started the journey to the hotel. Good car, very clean and comfortable. Price almost the same as the one we were charged by a taxi when we returned from the hotel to the airport (same journey), but with a vehicle not as good or as clean. It is worth booking the transfer with Civitatis Opinion translated. Show original.
09 / 24 / 2024
San Francisco, The United States
The driver was not waiting for us on arrival. We called and texted several times till there was a response. We were about to get in a taxi when the driver responded he was late due to traffic. It would have been nice if we got a text in advance about the delay. Otherwise, the driver was nice, the suv immaculate and the ride good.
09 / 10 / 2024
Netherlands
Israel fue un conductor excepcional. Fue muy amable y atento, especialmente con mi hija pequeña, lo que hizo el viaje mucho más agradable. Compartió con nosotros excelentes consejos sobre la ciudad y lugares para visitar. Su hospitalidad y profesionalismo realmente destacaron. ¡Recomendamos a Israel sin duda para cualquier viaje! Translate this opinion into English.
Israel was an exceptional driver. He was very kind and attentive, especially to my young daughter, which made the trip much more enjoyable. He shared with us great tips about the city and places to visit. His hospitality and professionalism really stood out. We would definitely recommend Israel for any trip! Opinion translated. Show original.
11 / 18 / 2024
Italy
Autista puntuale ed educato. Auto pulitissima. Perfetto! Translate this opinion into English.
Punctual and polite driver. Very clean car. Perfect! Opinion translated. Show original.