P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Santo Domingo with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Transfer playa Bávaro al aeropuerto de las Americas con Civitatis. Servicio y profesionalidad inmejorables..
VehÃculo a estrenar con todo tipo de avances tecnológicos y súper limpio.
El chofer Javier súper amable y profesional, llegó 15 minutos antes al hotel para esperarnos nos compró unas cervezas frescas para el trayecto hasta el aeropuerto. Sinceramente creo que no se puede esperar nada mejor, hemos viajado por todo el mundo y no hemos encontrado nada mejor. SÚPER RECOMENDADO-FELICITACIONES
Translate this opinion into English.
Transfer from Bávaro beach to Las Americas airport with Civitatis. Unbeatable service and professionalism. Brand new vehicle with all kinds of technological advances and super clean. The driver Javier was super friendly and professional, he arrived 15 minutes early at the hotel to wait for us and bought us some cold beers for the trip to the airport. I sincerely believe that you can't expect anything better, we have traveled all over the world and we have not found anything better. HIGHLY RECOMMENDED - CONGRATULATIONS
Opinion translated. Show original.
Puntual, nos esperó porque el vuelo se demoró un poco y aún siendo ya entrada la noche, muy amable el conductor ya que nos llevó hasta la entrada del apartamento y nos ayudó en todo momento con el equipaje, la comunicación muy buena en todo momento, lo recomiendo ampliamente.
Translate this opinion into English.
Punctual, he waited for us because the flight was delayed a bit and even though it was already late at night. The driver was very kind as he took us to the entrance of the apartment and helped us at all times with our luggage. Communication was very good throughout. I highly recommend him.
Opinion translated. Show original.
The transfer was excellent. I traveled with my family of six. The vehicle was clean and very comfortable. The trip was punctual, and the driver was very friendly. I also think the price I paid was very good. Many thanks to Civitatis and the provider for the excellent service provided.
Opinion translated. Show original.
Extremely new and clean car, driver in great condition and polite!!! I arrived 2 hours before the agreed time and they picked me up in 30 minutes when I told them I had arrived early!!! Serious company that prioritizes the customer! I highly recommend them to anyone who asks me about them!!! High level transfer!!! Congratulations, keep it up!!!
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,331 reviews
03 / 08 / 2025
Madrid , Spain
Transfer playa Bávaro al aeropuerto de las Americas con Civitatis. Servicio y profesionalidad inmejorables.. VehÃculo a estrenar con todo tipo de avances tecnológicos y súper limpio. El chofer Javier súper amable y profesional, llegó 15 minutos antes al hotel para esperarnos nos compró unas cervezas frescas para el trayecto hasta el aeropuerto. Sinceramente creo que no se puede esperar nada mejor, hemos viajado por todo el mundo y no hemos encontrado nada mejor. SÚPER RECOMENDADO-FELICITACIONES Translate this opinion into English.
Transfer from Bávaro beach to Las Americas airport with Civitatis. Unbeatable service and professionalism. Brand new vehicle with all kinds of technological advances and super clean. The driver Javier was super friendly and professional, he arrived 15 minutes early at the hotel to wait for us and bought us some cold beers for the trip to the airport. I sincerely believe that you can't expect anything better, we have traveled all over the world and we have not found anything better. HIGHLY RECOMMENDED - CONGRATULATIONS Opinion translated. Show original.
03 / 04 / 2025
Madrid , Spain
El traslado excelente. La atención de la agencia de transporte fue en todo momento inmediata y muy eficiente. Tuve un problema porque me equivoqué en la fecha al contratar el servicio y los contacté para pedir ayuda y no solo que me atendieron al instante sino que también fueron flexibles y me solucionaron el asunto en cuestión de minutos. 100% recomendable!!
05 / 01 / 2025
Cdmx, Mexico
Puntual, nos esperó porque el vuelo se demoró un poco y aún siendo ya entrada la noche, muy amable el conductor ya que nos llevó hasta la entrada del apartamento y nos ayudó en todo momento con el equipaje, la comunicación muy buena en todo momento, lo recomiendo ampliamente. Translate this opinion into English.
Punctual, he waited for us because the flight was delayed a bit and even though it was already late at night. The driver was very kind as he took us to the entrance of the apartment and helped us at all times with our luggage. Communication was very good throughout. I highly recommend him. Opinion translated. Show original.
04 / 13 / 2025
Neiva, Colombia
El traslado fue excelente, viajé con mi familia, éramos 6, y el vehÃculo estaba limpio y muy cómodo, fue puntual, y el conductor era muy amable. También considero que el precio que pagué fue muy bueno. Muchas gracias a Civitatis y al prestador por el excelente servicio brindado. Translate this opinion into English.
The transfer was excellent. I traveled with my family of six. The vehicle was clean and very comfortable. The trip was punctual, and the driver was very friendly. I also think the price I paid was very good. Many thanks to Civitatis and the provider for the excellent service provided. Opinion translated. Show original.
04 / 02 / 2025
Santa Luzia, Brazil
Carro extremamente novo e limpo,motorista com ótima condição e educado!!!cheguei 2 horas antes do horário combinado e eles foram me buscar em 30 minutos quando avisei que tinha chegado cedo!!!empresa séria e que prioriza o cliente!super indico a quem me perguntar sobre eles!!!transfer de altÃssimo nÃvel!!!parabéns que continuem assim sempre!!! Translate this opinion into English.
Extremely new and clean car, driver in great condition and polite!!! I arrived 2 hours before the agreed time and they picked me up in 30 minutes when I told them I had arrived early!!! Serious company that prioritizes the customer! I highly recommend them to anyone who asks me about them!!! High level transfer!!! Congratulations, keep it up!!! Opinion translated. Show original.
5 out of 575 reviews
05 / 05 / 2025
Capital Federal, Argentina
Puntual y muy comodo Translate this opinion into English.
Punctual and very comfortable Opinion translated. Show original.
04 / 29 / 2025
Venezia , Italy
Tutto perfetto: puntualità , gentilezza, professionalità . Translate this opinion into English.
Everything perfect: punctuality, kindness, professionalism. Opinion translated. Show original.
04 / 05 / 2025
Benidorm , Spain
El traslado fue increible. El conductor era amable y confucia demasiado bien.
03 / 09 / 2025
Barcelona , Spain
Rápido, seguro y cómodo, un conductor excelente.
03 / 09 / 2025
Spain
Amable y muy correcto todo Translate this opinion into English.
Friendly and very correct everything Opinion translated. Show original.