P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Santo Domingo with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
El transporte nos llevó a un lugar para comprar recuerdos que no les solicitamos. Después de la insistencia compramos algunas cosas pero después de ir a otros lugares nos dimos cuenta que los precios que nos manejaron fueron muy altos. Nos sentimos estafados.
I travelled with small children
Efectivamente, pudimos comprobar que se realizó una parada de camino a tu alojamiento. Igualmente, recuerda que dicha parada fue oferta de forma opcional, así como lo fue comprar. Te pedimos disculpas por lo ocurrido, y te informamos que ya hemos tramitado una compensación acorde.
8
01 / 27 / 2025
P
Paula
Córdoba, Argentina
We waited for about 20 minutes for the vehicle to arrive, they explained that several flights had arrived at the same time and they were overdemanded. Then, when the vehicle arrived, they suggested we shared the vehicle with other people. We explained we had paid for private transfer and they agreed..
The girl in charge, Kilary, was super nice.
I travelled with my partner
8
01 / 25 / 2025
D
Daniel
Montevideo , Uruguay
El traslado bien, lo malo es que cuando llegué no había nadie con el cartel con mi nombre,no había nadie de la empresa Solanch frente al bar "Air Bar".
En definitiva tuve que empezar a conversar con uno y otro, para que apareciera la representante de la empresa y como uno habla con gente bien dispuesta y hospitalaria, pero no se sabe quienes realmente son, lleva a la desconfianza de uno caer en algúna estafa y caer en manos de gente mala.
Translate this opinion into English.
The transfer was fine, the bad thing was that when I arrived there was no one with a sign with my name on it, there was no one from the Solanch company in front of the "Air Bar". In the end I had to start talking to one person after another, until the representative of the company appeared and as one speaks with well-disposed and hospitable people, but one does not know who they really are, it leads to the distrust of one falling into some scam and falling into the hands of bad people.
Opinion translated. Show original.
I travelled with small children
10
01 / 23 / 2025
A
Anonymous
Mexico
El chofer fue amable. La persona que me esperaba en el aeropuerto con el letrero de mi nombre, el nombre estaba muy pequeño y yo no la vi, fue otro señor el que intervino y dijo que conocía a los proveedores. Por otra parte el único pero que le pongo a civitatis es que el costo de traslados es más caro que los taxis de aplicación.
Translate this opinion into English.
The driver was friendly. The person who was waiting for me at the airport with the sign with my name on it was very small and I didn't see it. It was another man who intervened and said that he knew the providers. On the other hand, the only thing I have against Civitatis is that the cost of transfers is more expensive than the taxis from the app.
Opinion translated. Show original.
I travelled by myself
10
12 / 14 / 2024
A
Anonymous
El Salvador
Muy bueno. El chofer Rivas se portó excelente y conduce muy bien. Incluso se mostró atento a nosotros en cada momento.
Pequeño inconveniente: la pagina web de civitatis nos cobró USD20.00 por una silla de bebé que nunca nos fue proporcionada.
Translate this opinion into English.
Very good. The driver Rivas was excellent and drives very well. He was even attentive to us at all times. Small inconvenience: the Civitatis website charged us USD20.00 for a baby seat that was never provided.
Opinion translated. Show original.
I travelled with small children
5 out of 557 reviews
8
01 / 09 / 2025
A
Asinari Giuseppe
Asola ( Mantova ) , Italy
Bene, guidatore serio e bravo nonostante l’ora tarda. Ditemi cosa mi costa un rientro a Santo Domingo International Airport il 27 gennaio partenza tarda mattinata. Grazie
Translate this opinion into English.
Good, serious and good driver despite the late hour. Tell me how much it costs me to return to Santo Domingo International Airport on January 27, late morning departure. Thanks
Opinion translated. Show original.
I travelled by myself
10
12 / 31 / 2024
A
Amanda Piñol Navarro
Barcelona, Spain
Fue un viaje con puntualidad maxima , excelente conductor y copiloto. Y inmejorable compañia. Repetiría con ellos sin duda
Translate this opinion into English.
It was a trip with maximum punctuality, excellent driver and co-pilot. And unbeatable company. I would repeat with them without a doubt.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 4,778 reviews
01 / 30 / 2025
Mexico
El transporte nos llevó a un lugar para comprar recuerdos que no les solicitamos. Después de la insistencia compramos algunas cosas pero después de ir a otros lugares nos dimos cuenta que los precios que nos manejaron fueron muy altos. Nos sentimos estafados.
Efectivamente, pudimos comprobar que se realizó una parada de camino a tu alojamiento. Igualmente, recuerda que dicha parada fue oferta de forma opcional, así como lo fue comprar. Te pedimos disculpas por lo ocurrido, y te informamos que ya hemos tramitado una compensación acorde.
01 / 27 / 2025
Córdoba, Argentina
We waited for about 20 minutes for the vehicle to arrive, they explained that several flights had arrived at the same time and they were overdemanded. Then, when the vehicle arrived, they suggested we shared the vehicle with other people. We explained we had paid for private transfer and they agreed.. The girl in charge, Kilary, was super nice.
01 / 25 / 2025
Montevideo , Uruguay
El traslado bien, lo malo es que cuando llegué no había nadie con el cartel con mi nombre,no había nadie de la empresa Solanch frente al bar "Air Bar". En definitiva tuve que empezar a conversar con uno y otro, para que apareciera la representante de la empresa y como uno habla con gente bien dispuesta y hospitalaria, pero no se sabe quienes realmente son, lleva a la desconfianza de uno caer en algúna estafa y caer en manos de gente mala. Translate this opinion into English.
The transfer was fine, the bad thing was that when I arrived there was no one with a sign with my name on it, there was no one from the Solanch company in front of the "Air Bar". In the end I had to start talking to one person after another, until the representative of the company appeared and as one speaks with well-disposed and hospitable people, but one does not know who they really are, it leads to the distrust of one falling into some scam and falling into the hands of bad people. Opinion translated. Show original.
01 / 23 / 2025
Mexico
El chofer fue amable. La persona que me esperaba en el aeropuerto con el letrero de mi nombre, el nombre estaba muy pequeño y yo no la vi, fue otro señor el que intervino y dijo que conocía a los proveedores. Por otra parte el único pero que le pongo a civitatis es que el costo de traslados es más caro que los taxis de aplicación. Translate this opinion into English.
The driver was friendly. The person who was waiting for me at the airport with the sign with my name on it was very small and I didn't see it. It was another man who intervened and said that he knew the providers. On the other hand, the only thing I have against Civitatis is that the cost of transfers is more expensive than the taxis from the app. Opinion translated. Show original.
12 / 14 / 2024
El Salvador
Muy bueno. El chofer Rivas se portó excelente y conduce muy bien. Incluso se mostró atento a nosotros en cada momento. Pequeño inconveniente: la pagina web de civitatis nos cobró USD20.00 por una silla de bebé que nunca nos fue proporcionada. Translate this opinion into English.
Very good. The driver Rivas was excellent and drives very well. He was even attentive to us at all times. Small inconvenience: the Civitatis website charged us USD20.00 for a baby seat that was never provided. Opinion translated. Show original.
5 out of 557 reviews
01 / 09 / 2025
Asola ( Mantova ) , Italy
Bene, guidatore serio e bravo nonostante l’ora tarda. Ditemi cosa mi costa un rientro a Santo Domingo International Airport il 27 gennaio partenza tarda mattinata. Grazie Translate this opinion into English.
Good, serious and good driver despite the late hour. Tell me how much it costs me to return to Santo Domingo International Airport on January 27, late morning departure. Thanks Opinion translated. Show original.
12 / 31 / 2024
Barcelona, Spain
Fue un viaje con puntualidad maxima , excelente conductor y copiloto. Y inmejorable compañia. Repetiría con ellos sin duda Translate this opinion into English.
It was a trip with maximum punctuality, excellent driver and co-pilot. And unbeatable company. I would repeat with them without a doubt. Opinion translated. Show original.
12 / 26 / 2024
Metepec, Mexico
El Conductor muy amable y servicial siempre Translate this opinion into English.
The driver was always very friendly and helpful. Opinion translated. Show original.
02 / 09 / 2025
France
02 / 04 / 2025
Madrid , Spain