P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Santa Marta with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey between the Santa Marta Airport (Simón Bolívar Airport) to Santa Marta itself is 30 minutes, and 45 minutes to Taganga. For other journeys, we recommend that you check using google maps. Remember that you should arrive at the airport at least 2 hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Nuestro llegó atrasado 2 hrs desde Medellín, y el conductor fue avisado del inconveniente por mi persona y nos estuvo esperando sin ningún tipo de problemas.
Translate this opinion into English.
Our bus arrived 2 hours late from Medellín, and I informed the driver of the problem and he waited for us without any problems.
Opinion translated. Show original.
El día previo me contactaron vía Whatsapp para coordinar, nos estaban esperando en el aeropuerto la persona que hacía de enlace, y nos trasladó al vehículo que nos trajo al hotel.
Todo super coordinado.
Translate this opinion into English.
The day before, they contacted me via WhatsApp to coordinate. The person who acted as a liaison was waiting for us at the airport and took us to the vehicle that brought us to the hotel. Everything was super coordinated.
Opinion translated. Show original.
I travelled with teenagers
10
03 / 04 / 2025
E
Erika Aranzaes
Peru
I travelled with teenagers
5 out of 57 reviews
10
03 / 03 / 2025
M
Maria Sol Veiga
Buenos Aires, Argentina
I travelled with my partner
8
08 / 23 / 2024
A
Anonymous
Spain
No reserven en civitatis. Reserven directamente en la web de Marsol, la empresa encargada del traslado. Nosotros no quisimos en un principio reservar con Marsol y lo hicimos con civitatis pensando que sería un tipo de coche más pequeño, y al final nos recogen de Marsol en un autobús tipo pequeño. Por lo que es mejor reservar directamente con esta empresa y no con civitatis que se lleva una muy amplia comisión por el mismo servicio que ofrece Marsol por el doble menos de dinero.
Translate this opinion into English.
Don't book with Civitatis. Book directly on the website of Marsol, the company in charge of the transfer. We didn't want to book with Marsol at first and we did it with Civitatis thinking it would be a smaller type of car, and in the end they picked us up from Marsol in a small bus. So it's better to book directly with this company and not with Civitatis, which takes a very large commission for the same service offered by Marsol for twice as much money.
Opinion translated. Show original.
I travelled with my partner
6
08 / 07 / 2023
A
Anonyme
France
Voulait venir nous chercher à l'aéroport le lendemain de notre arrivée alors que j'avais réservé le transport 3 mois avant et confirmé mon heure d'arrivée avec tout les renseignements concernant notre vol la veille.
Heureusement que j'ai eu l'intelligence d'envoyer un message avant de prendre l'avion, sinon ont n'aurait trouvé personne...
Ceci dit le chauffeur était très sympa, de qui nous a fait oublier de désagrément.
I travelled with my partner
Nous sommes désolés qu'il y ait eu confusion concernant la date de votre arrivée et nous sommes heureux que cela ait pu être résolu. Nous nous efforçons toujours de fournir un bon service.
10
10 / 18 / 2024
J
Jefferson
Manizales , Colombia
El traslado fue excelente, mi vuelo se retraso una hora y no hubo ningún problema, cuando llegue máximo en 10 min nos recogieron, había contratado un transporte compartido, pero me recogieron en una camioneta privada, todo súper.
Translate this opinion into English.
The transfer was excellent, my flight was delayed by an hour and there was no problem, when I arrived in 10 minutes at the most they picked us up, I had booked a shared transport, but they picked me up in a private van, everything was great.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 135 reviews
04 / 10 / 2025
Castelar, Argentina
Nuestro llegó atrasado 2 hrs desde Medellín, y el conductor fue avisado del inconveniente por mi persona y nos estuvo esperando sin ningún tipo de problemas. Translate this opinion into English.
Our bus arrived 2 hours late from Medellín, and I informed the driver of the problem and he waited for us without any problems. Opinion translated. Show original.
03 / 23 / 2025
Chiapas, Mexico
El chófer muy amable y conocedor de temas que llevamos en la plática. Buen servicio. Translate this opinion into English.
The driver was very friendly and knowledgeable about the topics we discussed. Excellent service. Opinion translated. Show original.
03 / 19 / 2025
Gualeguaychú , Argentina
Estuvo puntual y llegamos muy bien Translate this opinion into English.
He was punctual and we arrived very well. Opinion translated. Show original.
01 / 21 / 2025
Chile
El día previo me contactaron vía Whatsapp para coordinar, nos estaban esperando en el aeropuerto la persona que hacía de enlace, y nos trasladó al vehículo que nos trajo al hotel. Todo super coordinado. Translate this opinion into English.
The day before, they contacted me via WhatsApp to coordinate. The person who acted as a liaison was waiting for us at the airport and took us to the vehicle that brought us to the hotel. Everything was super coordinated. Opinion translated. Show original.
03 / 04 / 2025
Peru
5 out of 57 reviews
03 / 03 / 2025
Buenos Aires, Argentina
08 / 23 / 2024
Spain
No reserven en civitatis. Reserven directamente en la web de Marsol, la empresa encargada del traslado. Nosotros no quisimos en un principio reservar con Marsol y lo hicimos con civitatis pensando que sería un tipo de coche más pequeño, y al final nos recogen de Marsol en un autobús tipo pequeño. Por lo que es mejor reservar directamente con esta empresa y no con civitatis que se lleva una muy amplia comisión por el mismo servicio que ofrece Marsol por el doble menos de dinero. Translate this opinion into English.
Don't book with Civitatis. Book directly on the website of Marsol, the company in charge of the transfer. We didn't want to book with Marsol at first and we did it with Civitatis thinking it would be a smaller type of car, and in the end they picked us up from Marsol in a small bus. So it's better to book directly with this company and not with Civitatis, which takes a very large commission for the same service offered by Marsol for twice as much money. Opinion translated. Show original.
08 / 07 / 2023
France
Voulait venir nous chercher à l'aéroport le lendemain de notre arrivée alors que j'avais réservé le transport 3 mois avant et confirmé mon heure d'arrivée avec tout les renseignements concernant notre vol la veille. Heureusement que j'ai eu l'intelligence d'envoyer un message avant de prendre l'avion, sinon ont n'aurait trouvé personne... Ceci dit le chauffeur était très sympa, de qui nous a fait oublier de désagrément.
Nous sommes désolés qu'il y ait eu confusion concernant la date de votre arrivée et nous sommes heureux que cela ait pu être résolu. Nous nous efforçons toujours de fournir un bon service.
10 / 18 / 2024
Manizales , Colombia
El traslado fue excelente, mi vuelo se retraso una hora y no hubo ningún problema, cuando llegue máximo en 10 min nos recogieron, había contratado un transporte compartido, pero me recogieron en una camioneta privada, todo súper. Translate this opinion into English.
The transfer was excellent, my flight was delayed by an hour and there was no problem, when I arrived in 10 minutes at the most they picked us up, I had booked a shared transport, but they picked me up in a private van, everything was great. Opinion translated. Show original.
10 / 02 / 2024
Medellín, Colombia
Muy buen servicio Translate this opinion into English.
Very good service Opinion translated. Show original.