P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Rio de Janeiro with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It normally takes between 30 and 40 minutes to get from Galeão Airport (Antônio Carlos Jobim) and the city center. Remember that you have to arrive at the airport at least 2 hours in advance.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Arrivée compliquée à l'aéroport, peut-être due au retard de l'avion....
Personne avec une pancarte avec mon nom.
J'ai dû questionner les personnes présentes, l'une d'elle m'a dit être mon correspondant (mais non mon chauffeur), il n'avait ni tee-shirt avec Logo, ni pancarte...
Difficile de faire confiance quand on voyage seule à 72 ans !
Quand il m'a trouvé mon chauffeur à un autre étage, j'ai demandé à vérifier qu'il avait bien mes coordonnées, c'est très gênant !
Puis transfers OK !
Translate this opinion into English.
Complicated arrival at the airport, perhaps due to the plane being delayed.... No one with a sign with my name on it. I had to question the people present, one of them told me he was my correspondent (but not my driver), he had neither a t-shirt with Logo, nor a sign... Difficult to trust when you travel alone at 72 years old! When he found my driver on another floor, I asked to check that he had my contact details, it's very embarrassing! Then transfers OK!
Opinion translated. Show original.
I travelled by myself
10
02 / 07 / 2025
C
Carmen Goimil
San José De Mayo , Uruguay
Excelente. El chófer se presentó, nos indicó el traslado, nos preguntó por la música, el aire acondicionado...muy servicial. Cuando nos llevaba nos indicaba qué era cada lugar: todo un guía. André Dutra: excelente: en hora, atento, servicial. Muy recomendable.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,887 review
03 / 07 / 2025
France
Arrivée compliquée à l'aéroport, peut-être due au retard de l'avion.... Personne avec une pancarte avec mon nom. J'ai dû questionner les personnes présentes, l'une d'elle m'a dit être mon correspondant (mais non mon chauffeur), il n'avait ni tee-shirt avec Logo, ni pancarte... Difficile de faire confiance quand on voyage seule à 72 ans ! Quand il m'a trouvé mon chauffeur à un autre étage, j'ai demandé à vérifier qu'il avait bien mes coordonnées, c'est très gênant ! Puis transfers OK ! Translate this opinion into English.
Complicated arrival at the airport, perhaps due to the plane being delayed.... No one with a sign with my name on it. I had to question the people present, one of them told me he was my correspondent (but not my driver), he had neither a t-shirt with Logo, nor a sign... Difficult to trust when you travel alone at 72 years old! When he found my driver on another floor, I asked to check that he had my contact details, it's very embarrassing! Then transfers OK! Opinion translated. Show original.
02 / 07 / 2025
San José De Mayo , Uruguay
Excelente. El chófer se presentó, nos indicó el traslado, nos preguntó por la música, el aire acondicionado...muy servicial. Cuando nos llevaba nos indicaba qué era cada lugar: todo un guía. André Dutra: excelente: en hora, atento, servicial. Muy recomendable.
03 / 24 / 2025
Costa Rica
exelente simpre muy agradecido Translate this opinion into English.
excellent always very grateful Opinion translated. Show original.
03 / 19 / 2025
Buenos Aires, Argentina
Todo muy bien. Puntual y muy correcto Translate this opinion into English.
Everything was great. Punctual and very correct. Opinion translated. Show original.
03 / 17 / 2025
Capital , Argentina
Muy gentil y cordial la conductora que nos tocó en suerte !! Translate this opinion into English.
The driver we were lucky enough to have was very kind and cordial!! Opinion translated. Show original.