P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Qawra with a minimum of 48 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Malta Airport and the city centre of Valletta is 15 to 30 minutes. If you're going to Sliema the journey time is between 20 and 30 minutes. If you're going to St. Julian's, the time is between 20 and 35 minutes, and to St. Paul's Bay the journey is between 30 and 45 minutes. To Rabat, the journey takes between 30 and 55 minutes. We recommend that you book your pick up 2 hours and a half ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
La recogida puntual y el traslado muy bien.
En el aviso que civitatis nos mandó el día anterior al transfer, nos indicaba que la recogida era en la recepción y no fue así. Gracias a las indicaciones de la recepcionista del hotel, pudimos encontrar al chófer en la calle donde nos esperaba. Es un detalle importante, indicar el punto exacto de recogida.
Translate this opinion into English.
The pick-up was on time and the transfer was very good. In the notice that Civitatis sent us the day before the transfer, it indicated that the pick-up was at the reception and that was not the case. Thanks to the directions of the hotel receptionist, we were able to find the driver on the street where he was waiting for us. It is an important detail to indicate the exact pick-up point.
Opinion translated. Show original.
L'autista era ad aspettarci in aeroporto nel posto convenuto e ci ha portato a destinazione in breve tempo, con un veicolo molto comodo. Non ha potuto fermarsi davanti all'albergo, in quanto questo si trova in zona pedonale, ma ci ha fornito gentilmente chiare indicazioni su dove si trovasse. L'esperienza è stata molto soddisfacente.
Translate this opinion into English.
The driver was waiting for us at the airport at the agreed place and took us to our destination in a short time, with a very comfortable vehicle. He could not stop in front of the hotel, as it is located in a pedestrian area, but he kindly gave us clear directions on where it was. The experience was very satisfactory.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 207 reviews
12 / 07 / 2024
Spain
La recogida puntual y el traslado muy bien. En el aviso que civitatis nos mandó el día anterior al transfer, nos indicaba que la recogida era en la recepción y no fue así. Gracias a las indicaciones de la recepcionista del hotel, pudimos encontrar al chófer en la calle donde nos esperaba. Es un detalle importante, indicar el punto exacto de recogida. Translate this opinion into English.
The pick-up was on time and the transfer was very good. In the notice that Civitatis sent us the day before the transfer, it indicated that the pick-up was at the reception and that was not the case. Thanks to the directions of the hotel receptionist, we were able to find the driver on the street where he was waiting for us. It is an important detail to indicate the exact pick-up point. Opinion translated. Show original.
12 / 03 / 2024
Spain
Muy bien todo, coche cómodo y nuevo. El chofer muy bien también Translate this opinion into English.
Everything was great, the car was comfortable and new. The driver was also very good. Opinion translated. Show original.
01 / 13 / 2025
Cadiz, Spain
01 / 11 / 2025
Tenerife, Spain
01 / 10 / 2025
Cádiz , Spain
5 out of 455 reviews
02 / 11 / 2025
Italy
L'autista era ad aspettarci in aeroporto nel posto convenuto e ci ha portato a destinazione in breve tempo, con un veicolo molto comodo. Non ha potuto fermarsi davanti all'albergo, in quanto questo si trova in zona pedonale, ma ci ha fornito gentilmente chiare indicazioni su dove si trovasse. L'esperienza è stata molto soddisfacente. Translate this opinion into English.
The driver was waiting for us at the airport at the agreed place and took us to our destination in a short time, with a very comfortable vehicle. He could not stop in front of the hotel, as it is located in a pedestrian area, but he kindly gave us clear directions on where it was. The experience was very satisfactory. Opinion translated. Show original.
02 / 04 / 2025
Spain
no hablan español Translate this opinion into English.
They don't speak Spanish Opinion translated. Show original.
02 / 02 / 2025
Palma De Mallorca, Spain
Traslado puntual. Todo ok!! Translate this opinion into English.
Punctual transfer. Everything ok!! Opinion translated. Show original.
01 / 18 / 2025
Palma De Mallorca, Spain
Al llegar al aeropuerto el chofer ya estaba esperando en mostrador del proveedor. Todo correcto Translate this opinion into English.
Upon arrival at the airport, the driver was already waiting at the supplier's counter. Everything was fine. Opinion translated. Show original.
01 / 03 / 2025
Catania, Italy
Abbastanza puntuale Translate this opinion into English.
Quite punctual Opinion translated. Show original.