P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Puerto de la Cruz with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The travel time depends on where the hotel is and what departure airport you fly from. The longest distances take more than 1 hour, from Puerto de la Cruz and Tenerife Sur Airport.
Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
En el aeropuerto hay una oficina donde te esperan y te ofrecen un galletita de cortesia que no viene mal si no has desayunado, como es mi caso. El conductor fue muy amable. Todo correcto
Translate this opinion into English.
At the airport there is an office where they wait for you and offer you a complimentary cookie, which is not a bad idea if you haven't had breakfast, as in my case. The driver was very friendly. Everything was fine.
Opinion translated. Show original.
Todo perfecto, excepto que el personal de Civitatis me dio una información errónea en cuanto a la recogida. Me dijeron que me esperarerian con un cartel con mi nombre y el bus tiene una parada asignada fuera, a la que hay que dirigirse. Por lo demás todo perfecto, muy rápido y cómodo.
I travelled by myself
Se indican en tu reserva las instrucciones a seguir para traslados compartidos y privados. En tu caso era compartido y seguiste las del privado.
8
02 / 17 / 2019
B
Beatriz Pascual Romero
Valencia , Spain
Este servicio no es el que yo había contratado. Me siento engañada. Cuando contratas te sale una foto con una furgoneta y luego se trata de un autobús que te hace un trayecto infernal recogiendo gente por toda la isla. Tardamos más de 3 horas en llegar. Es una estafa para el precio que vale.
Al reservar un traslado compartido, por las características inherentes de este tipo de servicio es necesario recoger y llevar a destino a los clientes que reservan el mismo en similar franja horaria de acuerdo a la ruta establecida para cumplir con el servicio.
6
01 / 01 / 2019
E
Emma
Madrid, Spain
Lamentable. Nuestro vuelo llegó a las 15:20 y el aautobús no salió hasta las 17:00.. Y luego tardamos una hora y cuarto en llegar a nuestro hotel, teniendo en cuenta que el recorrido directo son 20 minutos. Perdimos toda la.tarde en el traslado. Debería haber mas frecuencia de autobuses.
Disponemos de servicios en vehículo privado en nuestra web. Este servicio que reservaron es en vehículo compartido, por lo que tiene una serie de recogidas a diferentes clientes en distintos puntos de la isla.
6
12 / 04 / 2018
M
Manuel
Palma De Mallorca, Spain
Llegue al aeropuerto a las dos menos cuarto me mandaron para un autobús a las dos salimos del aeropuerto a las tres y llegue a mi hotel a las cuatro pienso que dos horas aunque sea un transporte compartido es demasiado siempre cojo un transfer particular pero quise probar este sistema seguramente será la primera y última vez de todos modos gracias quizás pensé que este no estaría mal el precio bueno saludos
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,953 review
01 / 06 / 2025
Sevilla, Spain
La conductora superpuntual, muy coreecta y amable. Translate this opinion into English.
The driver was super punctual, very correct and kind. Opinion translated. Show original.
01 / 05 / 2025
Sevilla, Spain
En el aeropuerto hay una oficina donde te esperan y te ofrecen un galletita de cortesia que no viene mal si no has desayunado, como es mi caso. El conductor fue muy amable. Todo correcto Translate this opinion into English.
At the airport there is an office where they wait for you and offer you a complimentary cookie, which is not a bad idea if you haven't had breakfast, as in my case. The driver was very friendly. Everything was fine. Opinion translated. Show original.
01 / 04 / 2025
Torino, Italy
Nonostante il ritardo del volo di oltre un'ora il transfer ci ha portato a destinazione.. Translate this opinion into English.
Despite the flight delay of over an hour, the transfer took us to our destination. Opinion translated. Show original.
12 / 29 / 2024
Palma De Mallorca, Spain
Perfecto Translate this opinion into English.
Perfect Opinion translated. Show original.
12 / 28 / 2024
Spain
Puntual Translate this opinion into English.
Punctual Opinion translated. Show original.
5 out of 49 reviews
02 / 28 / 2019
Köln, Germany
Todo perfecto, excepto que el personal de Civitatis me dio una información errónea en cuanto a la recogida. Me dijeron que me esperarerian con un cartel con mi nombre y el bus tiene una parada asignada fuera, a la que hay que dirigirse. Por lo demás todo perfecto, muy rápido y cómodo.
Se indican en tu reserva las instrucciones a seguir para traslados compartidos y privados. En tu caso era compartido y seguiste las del privado.
02 / 17 / 2019
Valencia , Spain
Este servicio no es el que yo había contratado. Me siento engañada. Cuando contratas te sale una foto con una furgoneta y luego se trata de un autobús que te hace un trayecto infernal recogiendo gente por toda la isla. Tardamos más de 3 horas en llegar. Es una estafa para el precio que vale.
Al reservar un traslado compartido, por las características inherentes de este tipo de servicio es necesario recoger y llevar a destino a los clientes que reservan el mismo en similar franja horaria de acuerdo a la ruta establecida para cumplir con el servicio.
01 / 01 / 2019
Madrid, Spain
Lamentable. Nuestro vuelo llegó a las 15:20 y el aautobús no salió hasta las 17:00.. Y luego tardamos una hora y cuarto en llegar a nuestro hotel, teniendo en cuenta que el recorrido directo son 20 minutos. Perdimos toda la.tarde en el traslado. Debería haber mas frecuencia de autobuses.
Disponemos de servicios en vehículo privado en nuestra web. Este servicio que reservaron es en vehículo compartido, por lo que tiene una serie de recogidas a diferentes clientes en distintos puntos de la isla.
12 / 04 / 2018
Palma De Mallorca, Spain
Llegue al aeropuerto a las dos menos cuarto me mandaron para un autobús a las dos salimos del aeropuerto a las tres y llegue a mi hotel a las cuatro pienso que dos horas aunque sea un transporte compartido es demasiado siempre cojo un transfer particular pero quise probar este sistema seguramente será la primera y última vez de todos modos gracias quizás pensé que este no estaría mal el precio bueno saludos
07 / 15 / 2019
Oviedo, Spain
Buen servicio.