P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Prague with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
In Prague, it takes approximately 30 minutes to get from the city center to Prague Airport. If you book a return transfer service, we recommend calculating two and a half hours before your return flight departure.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
El día anterior a la recogida me llegó un email confirmando la recogida a la hora establecida,, nos indicaba que el conductor entraría a la recepción del hotel a las 16 h. A las 15,45h. llegó un señor con mi nombre escrito en un papel y todo perfecto ... también te ponen un teléfono de contacto x si hay alguna emergencia, retraso.. etc... Como digo todo fue perfecto tanto en el traslado aeropuerto hotel, como hotel - aeropuerto a la vuelta
I travelled with friends
10
10 / 11 / 2024
A
Antonio
Sevilla , Spain
Todo perfecto, llegó a la hora exacta y 2 minutos antes ya había contactado con la recepcionista del hotel para informarle de su llegada.
No me gustó nada que durante el trayecto el conductor utilizaba la aplicación WhatsApp y no era por motivos laborales, eran WhatsApp personales.
Translate this opinion into English.
Everything was perfect, he arrived on time and 2 minutes before he had already contacted the hotel receptionist to inform her of his arrival. I didn't like at all that during the journey the driver used the WhatsApp application and it wasn't for work reasons, they were personal WhatsApps.
Opinion translated. Show original.
I travelled with my partner
10
09 / 20 / 2024
K
Katherine Vosper
Deganwy, United Kingdom
Our driver was Tomasz. His vehicle was very clean and comfortable and smelled nice. Tomasz was very friendly and helpful, he says he is learning English bit his English was very good!
A good drive to the hotel, Tomasz gave us some suggestions of where to eat and what to do. He was very polite, very smartly dressed, and helpful. I would use this company again and would recommend you based on our experience. Very very good.
I travelled with my partner
10
09 / 08 / 2024
S
Sandra González Conejo
Sevilla, Spain
Muy bien, fácil encuentro.
Llegamos 2 horas tarde debido a retraso del vuelo desde España y sin problema ninguno no estaban esperando
Trayecto muy bien y nos dejaron en la puerta del hotel, subir y bajar las maletas del coche.
Muy contenta con el servicio
I travelled with my partner
10
08 / 29 / 2024
M
Miryam
Madrid , Spain
Excelente servicio. El conductor nos llamó antes de coger el vuelo para asegurar el punto de recogida y estar en contacto. Y a la vuelta, en cuanto llegó la conductora al hotel para recogernos, me llamó también. Son muy puntuales y da mucha tranquilidad que se pongan en contacto contigo antes de la recogida. Repetiremos seguro!
Translate this opinion into English.
Excellent service. The driver called us before taking the flight to secure the pick-up point and to be in contact. And on the way back, as soon as the driver arrived at the hotel to pick us up, she called me too. They are very punctual and it is very reassuring that they contact you before the pick-up. We will definitely be back!
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 31,036 reviews
10 / 27 / 2024
Sevilla , Spain
El día anterior a la recogida me llegó un email confirmando la recogida a la hora establecida,, nos indicaba que el conductor entraría a la recepción del hotel a las 16 h. A las 15,45h. llegó un señor con mi nombre escrito en un papel y todo perfecto ... también te ponen un teléfono de contacto x si hay alguna emergencia, retraso.. etc... Como digo todo fue perfecto tanto en el traslado aeropuerto hotel, como hotel - aeropuerto a la vuelta
10 / 11 / 2024
Sevilla , Spain
Todo perfecto, llegó a la hora exacta y 2 minutos antes ya había contactado con la recepcionista del hotel para informarle de su llegada. No me gustó nada que durante el trayecto el conductor utilizaba la aplicación WhatsApp y no era por motivos laborales, eran WhatsApp personales. Translate this opinion into English.
Everything was perfect, he arrived on time and 2 minutes before he had already contacted the hotel receptionist to inform her of his arrival. I didn't like at all that during the journey the driver used the WhatsApp application and it wasn't for work reasons, they were personal WhatsApps. Opinion translated. Show original.
09 / 20 / 2024
Deganwy, United Kingdom
Our driver was Tomasz. His vehicle was very clean and comfortable and smelled nice. Tomasz was very friendly and helpful, he says he is learning English bit his English was very good! A good drive to the hotel, Tomasz gave us some suggestions of where to eat and what to do. He was very polite, very smartly dressed, and helpful. I would use this company again and would recommend you based on our experience. Very very good.
09 / 08 / 2024
Sevilla, Spain
Muy bien, fácil encuentro. Llegamos 2 horas tarde debido a retraso del vuelo desde España y sin problema ninguno no estaban esperando Trayecto muy bien y nos dejaron en la puerta del hotel, subir y bajar las maletas del coche. Muy contenta con el servicio
08 / 29 / 2024
Madrid , Spain
Excelente servicio. El conductor nos llamó antes de coger el vuelo para asegurar el punto de recogida y estar en contacto. Y a la vuelta, en cuanto llegó la conductora al hotel para recogernos, me llamó también. Son muy puntuales y da mucha tranquilidad que se pongan en contacto contigo antes de la recogida. Repetiremos seguro! Translate this opinion into English.
Excellent service. The driver called us before taking the flight to secure the pick-up point and to be in contact. And on the way back, as soon as the driver arrived at the hotel to pick us up, she called me too. They are very punctual and it is very reassuring that they contact you before the pick-up. We will definitely be back! Opinion translated. Show original.