P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in New York with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
We recommend booking the transfer service from the hotel to the airport 4 hours before your flight departure time for international departures and 3 hours for domestic flights.
In New York City, children car seats are not mandatory in airport shuttle vehicles.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
A facilidade de contratar e o preço foi um diferencial. Os carros são excelentes. Recomendo deixar as informações bem claras de onde eles vão te buscar principalmente no aeroporto. Tive um problema na chegada, pois só pediram o número do voo e não confirmaram em nenhum momento o terminal. O motorista foi para o terminal errado gerando uma situação bem estressante. Já quando fui do hotel para o aeroporto reforcei bem as informações e tudo ocorreu bem. Usaria o serviço novamente.
Translate this opinion into English.
The ease of hiring and the price were a plus. The cars are excellent. I recommend making sure you have clear information about where they will pick you up, especially at the airport. I had a problem upon arrival, as they only asked for the flight number and did not confirm the terminal at any time. The driver went to the wrong terminal, creating a very stressful situation. When I went from the hotel to the airport, I reinforced the information well and everything went well. I would use the service again.
Opinion translated. Show original.
I travelled with teenagers
10
12 / 14 / 2024
J
José
Barcelona , Spain
Muy bien. Nuestro vuelo llegó con antelación y Adrián hizo lo posible por llegar antes de la hora pactada. En todo momento estuvo en contacto con nosotros , nos facilitó la matrícula de su coche para reconocerle y nos ofreció una botellita de agua a su llegada. También nos fue explicando un poco por dónde ibamos. Todo perfecto.
I travelled with teenagers
10
12 / 10 / 2024
V
Verónica
ávila, Spain
Muy buena experiencia, nuestra conductora, Carla estuvo puntual, incluso antes de la hora prevista, cuando le avisamos de que ya estábamos listas. Fue un viaje muy ameno y dado su conocimiento de la ciudad atajó para tardar menos en llegar al aeropuerto dado que había muchísimo tráfico.
Translate this opinion into English.
Very good experience, our driver, Carla, was punctual, even before the scheduled time, when we told her we were ready. It was a very pleasant trip and given her knowledge of the city she took shortcuts to get to the airport in less time given the heavy traffic.
Opinion translated. Show original.
I travelled with friends
10
12 / 07 / 2024
G
Guilherme
Americana, Brazil
Foi uma ótima experiência!
Mantivemos contato por WhatsApp dias antes do transfer. Meu voo sofreu atraso, e o motorista manteve-se atualizado . Quando chegamos ele estava nos esperando em um carro novo, limpo e muito confortável. Recomendo o serviço, especialmente se estiver viajando em família.
Translate this opinion into English.
It was a great experience! We kept in touch via WhatsApp days before the transfer. My flight was delayed, and the driver kept us updated. When we arrived he was waiting for us in a new, clean and very comfortable car. I recommend the service, especially if you are traveling with family.
Opinion translated. Show original.
I travelled with small children
8
12 / 06 / 2024
J
Jesus Artajona Serrano
Barbastro, Spain
El chofer Carlos muy amable y eficiente.
Antes sí que hubo un momento de confusión debido al primer mensaje nada más aterrizar de Jorge que entendí que él me recogía y al recibir luego la llamada telefónica de Carlos no sabía a quien debía contactar para quedar. Por lo demás, todo bien tras 2 horas de traslado debido al tráfico intenso. Gracias. Confío en que mañana vaya todo incluso mejor.
I travelled with teenagers
5 out of 492 reviews
6
10 / 15 / 2019
A
Anonymous
Madrid, Spain
Al llegar a la terminal, no indica en ningún stand SUPERSHUTTLE, es un stand genérico de traslados de Manhattan, no está claro que sea ahí, poner un cartel no cuesta nada y nos evitaría perder el tiempo.
Luego he esperado 25 minutos a que vinieran a por mi.
Mejorable, sobre todo el tema de las indicaciones al llegar.
Gracias.
I travelled by myself
10
10 / 14 / 2019
J
Jose Luis Morales Mora
Barcelona , Spain
Nada más salir de inmigración. Hay un mostrador gigante azul donde pregunte y después de unos 20 minutos me vinieron a buscar. Hablan español, así que ningún problema. Y de hecho este mensaje lo estoy escribiendo desde la furgoneta. Así que todo ok
I travelled by myself
6
10 / 03 / 2019
I
Ivet
Girona, Spain
El traslado en sí muy rápido y el conductor muy correcto y eficiente! No obstante, tardamos mucho tiempo en averiguar cómo poder llamar al Shuttle. El Google Maps nos hizo cambiar de terminal para ir a "Super Shuttle" y no encontramos ningún mostrador suyo tampoco en aquella terminal al respecto. Hasta que un hombre muy agradable nos dijo que llamáramos en unos teléfonos que había por allí en la terminal y marcamos el número que nos dijo (coincidia con el que nos informo Civitatis).
I travelled with my partner
6
09 / 28 / 2019
E
Esther
Gijon, Spain
Al aterrizar, tienes que ir a un monstrador y ponerte en contacto telefónico con la empresa que tras una espera larga te recogen, posteriormente recogen a 6 personas más en otras terminales. Llegando al destino 1,5 horas tras aterrizar. Una buena idea pero mal ejecutada.
I travelled by myself
8
09 / 10 / 2019
A
Aran Jesus
Las Palmas Gc, Spain
Me pidieron el voucher en papel y se los mostré en soporte informático, lo cual parece que no los convenció. Para la vuelta al aeropuerto me han dicho que lo lleve impreso.
Creo que en el siglo que vivimos y con la tecnología que tenemos el papel muchas veces queda obsoleto.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 25,342 reviews
12 / 14 / 2024
Brazil
A facilidade de contratar e o preço foi um diferencial. Os carros são excelentes. Recomendo deixar as informações bem claras de onde eles vão te buscar principalmente no aeroporto. Tive um problema na chegada, pois só pediram o número do voo e não confirmaram em nenhum momento o terminal. O motorista foi para o terminal errado gerando uma situação bem estressante. Já quando fui do hotel para o aeroporto reforcei bem as informações e tudo ocorreu bem. Usaria o serviço novamente. Translate this opinion into English.
The ease of hiring and the price were a plus. The cars are excellent. I recommend making sure you have clear information about where they will pick you up, especially at the airport. I had a problem upon arrival, as they only asked for the flight number and did not confirm the terminal at any time. The driver went to the wrong terminal, creating a very stressful situation. When I went from the hotel to the airport, I reinforced the information well and everything went well. I would use the service again. Opinion translated. Show original.
12 / 14 / 2024
Barcelona , Spain
Muy bien. Nuestro vuelo llegó con antelación y Adrián hizo lo posible por llegar antes de la hora pactada. En todo momento estuvo en contacto con nosotros , nos facilitó la matrícula de su coche para reconocerle y nos ofreció una botellita de agua a su llegada. También nos fue explicando un poco por dónde ibamos. Todo perfecto.
12 / 10 / 2024
ávila, Spain
Muy buena experiencia, nuestra conductora, Carla estuvo puntual, incluso antes de la hora prevista, cuando le avisamos de que ya estábamos listas. Fue un viaje muy ameno y dado su conocimiento de la ciudad atajó para tardar menos en llegar al aeropuerto dado que había muchísimo tráfico. Translate this opinion into English.
Very good experience, our driver, Carla, was punctual, even before the scheduled time, when we told her we were ready. It was a very pleasant trip and given her knowledge of the city she took shortcuts to get to the airport in less time given the heavy traffic. Opinion translated. Show original.
12 / 07 / 2024
Americana, Brazil
Foi uma ótima experiência! Mantivemos contato por WhatsApp dias antes do transfer. Meu voo sofreu atraso, e o motorista manteve-se atualizado . Quando chegamos ele estava nos esperando em um carro novo, limpo e muito confortável. Recomendo o serviço, especialmente se estiver viajando em família. Translate this opinion into English.
It was a great experience! We kept in touch via WhatsApp days before the transfer. My flight was delayed, and the driver kept us updated. When we arrived he was waiting for us in a new, clean and very comfortable car. I recommend the service, especially if you are traveling with family. Opinion translated. Show original.
12 / 06 / 2024
Barbastro, Spain
El chofer Carlos muy amable y eficiente. Antes sí que hubo un momento de confusión debido al primer mensaje nada más aterrizar de Jorge que entendí que él me recogía y al recibir luego la llamada telefónica de Carlos no sabía a quien debía contactar para quedar. Por lo demás, todo bien tras 2 horas de traslado debido al tráfico intenso. Gracias. Confío en que mañana vaya todo incluso mejor.
5 out of 492 reviews
10 / 15 / 2019
Madrid, Spain
Al llegar a la terminal, no indica en ningún stand SUPERSHUTTLE, es un stand genérico de traslados de Manhattan, no está claro que sea ahí, poner un cartel no cuesta nada y nos evitaría perder el tiempo. Luego he esperado 25 minutos a que vinieran a por mi. Mejorable, sobre todo el tema de las indicaciones al llegar. Gracias.
10 / 14 / 2019
Barcelona , Spain
Nada más salir de inmigración. Hay un mostrador gigante azul donde pregunte y después de unos 20 minutos me vinieron a buscar. Hablan español, así que ningún problema. Y de hecho este mensaje lo estoy escribiendo desde la furgoneta. Así que todo ok
10 / 03 / 2019
Girona, Spain
El traslado en sí muy rápido y el conductor muy correcto y eficiente! No obstante, tardamos mucho tiempo en averiguar cómo poder llamar al Shuttle. El Google Maps nos hizo cambiar de terminal para ir a "Super Shuttle" y no encontramos ningún mostrador suyo tampoco en aquella terminal al respecto. Hasta que un hombre muy agradable nos dijo que llamáramos en unos teléfonos que había por allí en la terminal y marcamos el número que nos dijo (coincidia con el que nos informo Civitatis).
09 / 28 / 2019
Gijon, Spain
Al aterrizar, tienes que ir a un monstrador y ponerte en contacto telefónico con la empresa que tras una espera larga te recogen, posteriormente recogen a 6 personas más en otras terminales. Llegando al destino 1,5 horas tras aterrizar. Una buena idea pero mal ejecutada.
09 / 10 / 2019
Las Palmas Gc, Spain
Me pidieron el voucher en papel y se los mostré en soporte informático, lo cual parece que no los convenció. Para la vuelta al aeropuerto me han dicho que lo lleve impreso. Creo que en el siglo que vivimos y con la tecnología que tenemos el papel muchas veces queda obsoleto.