P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Montevideo with a minimum of 72 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Montevideo airport (Aeropuerto Internacional de Carrasco) and the centre of the city varies between 30 and 40 minutes. The journey time to Punta del Este is 90 minutes. Remember that you should arrive at the airport at least 2 hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Foi a 2a vez q usei o serviço d transfer c a civitatis e, como da 1a, foi mto pontual, tanto ida, qto volta. Dessa vez eu achei q ficou a desejar a questão de o motorista não ter identificação e eu ter q ficar procurando. Outro pto a destacar, foi que, qdo contratei o serviço era p 3 pessoas com 1 mala cda. Qdo fui confirmar, antes da viagem, a pessoa q me atendeu disse q seria uma mala pqna, sendo que não havia menção ao tamanho da bagagem.
Translate this opinion into English.
It was the 2nd time I used the transfer ca civitatis service and, like the 1st, it was very punctual, both there and back. This time I found that the driver had no identification and I had to keep looking for something to be desired. Another point to highlight was that, when I hired the service, it was for 3 people with 1 suitcase each. When I went to confirm, before the trip, the person who helped me said it would be a small suitcase, and there was no mention of the size of the luggage.
Opinion translated. Show original.
5 out of 97 reviews
10
08 / 14 / 2023
A
Anônimo
Brasília, Brazil
Excelente, pontualidade e cortesia. É uma experiência reconfortante chegar em um país de língua estrangeira e seu motorista conversar em seu idioma. Míguel Angel e sua equipe, muito prestativos e corteses. Entraram em contato comigo via whatsapp, e tudo transcorreu perfeitamente.
Translate this opinion into English.
Excellent, punctuality and courtesy. It is a comforting experience to arrive in a foreign-speaking country and have your driver speak your language. Miguel Angel and his team, very helpful and courteous. They contacted me via whatsapp, and everything went smoothly.
Opinion translated. Show original.
I travelled by myself
8
08 / 11 / 2023
F
Fernanda Luna
Porto Alegre, Brazil
Não havia motorista esperando e nem nenhuma comunicação sobre o motivo do atraso... A central escreve uma coisa, o motorista outra... achei um pouco desorganizado. Porém, o Sr. Miguel é muito simpático e educado, te deixa bem confortável com a viagem. Foi muito atencioso e cuidadoso. Recomendo.
Translate this opinion into English.
There was no driver waiting and no communication about the reason for the delay... The central writes one thing, the driver another... I found it a little disorganized. However, Mr. Miguel is very nice and polite, he makes you very comfortable with the trip. He was very attentive and careful. I recommend.
Opinion translated. Show original.
I travelled by myself
6
10 / 27 / 2022
R
Renny Silva
Florianópolis, Brazil
O transfer que nos pegou no aeroporto foi excelente, era uma van e tinha mais dois passageiros além de mim e do meu esposo. Porém o transfer da volta era um carro, quase achei que não ia caber todas as bagagens pois estávamos dividindo o carro. Achamos que o carro não estava em boas condições, um Uber teria um conforto melhor, mas deu tudo certo!
I travelled with my partner
Lamentamos que o carro que foi enviado a você na sua transferência de retorno não tenha sido confortável. Já transmitimos suas impressões à empresa que presta o serviço para que elas possam levá-las em conta. Obrigado por nos ajudar a continuar a melhorar.
Sr. Miguel foi o mesmo motorista do transfer da ida, muito simpático e atencioso, dessa vez mandou mensagem dizendo que atrasaria uns 15 minutos, e cumpriu o horário.
Translate this opinion into English.
Mr. Miguel was the same driver for the transfer on the way, very friendly and attentive, this time he sent a message saying that he would be 15 minutes late, and he was on time.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 92 reviews
01 / 25 / 2025
Campina Grande-pb , Brazil
Excelente Translate this opinion into English.
Excellent Opinion translated. Show original.
12 / 27 / 2024
Greece
12 / 26 / 2024
Brazil
12 / 14 / 2024
Brasilia, Brazil
11 / 24 / 2023
Bh, Brazil
Foi a 2a vez q usei o serviço d transfer c a civitatis e, como da 1a, foi mto pontual, tanto ida, qto volta. Dessa vez eu achei q ficou a desejar a questão de o motorista não ter identificação e eu ter q ficar procurando. Outro pto a destacar, foi que, qdo contratei o serviço era p 3 pessoas com 1 mala cda. Qdo fui confirmar, antes da viagem, a pessoa q me atendeu disse q seria uma mala pqna, sendo que não havia menção ao tamanho da bagagem. Translate this opinion into English.
It was the 2nd time I used the transfer ca civitatis service and, like the 1st, it was very punctual, both there and back. This time I found that the driver had no identification and I had to keep looking for something to be desired. Another point to highlight was that, when I hired the service, it was for 3 people with 1 suitcase each. When I went to confirm, before the trip, the person who helped me said it would be a small suitcase, and there was no mention of the size of the luggage. Opinion translated. Show original.
5 out of 97 reviews
08 / 14 / 2023
Brasília, Brazil
Excelente, pontualidade e cortesia. É uma experiência reconfortante chegar em um país de língua estrangeira e seu motorista conversar em seu idioma. Míguel Angel e sua equipe, muito prestativos e corteses. Entraram em contato comigo via whatsapp, e tudo transcorreu perfeitamente. Translate this opinion into English.
Excellent, punctuality and courtesy. It is a comforting experience to arrive in a foreign-speaking country and have your driver speak your language. Miguel Angel and his team, very helpful and courteous. They contacted me via whatsapp, and everything went smoothly. Opinion translated. Show original.
08 / 11 / 2023
Porto Alegre, Brazil
Não havia motorista esperando e nem nenhuma comunicação sobre o motivo do atraso... A central escreve uma coisa, o motorista outra... achei um pouco desorganizado. Porém, o Sr. Miguel é muito simpático e educado, te deixa bem confortável com a viagem. Foi muito atencioso e cuidadoso. Recomendo. Translate this opinion into English.
There was no driver waiting and no communication about the reason for the delay... The central writes one thing, the driver another... I found it a little disorganized. However, Mr. Miguel is very nice and polite, he makes you very comfortable with the trip. He was very attentive and careful. I recommend. Opinion translated. Show original.
10 / 27 / 2022
Florianópolis, Brazil
O transfer que nos pegou no aeroporto foi excelente, era uma van e tinha mais dois passageiros além de mim e do meu esposo. Porém o transfer da volta era um carro, quase achei que não ia caber todas as bagagens pois estávamos dividindo o carro. Achamos que o carro não estava em boas condições, um Uber teria um conforto melhor, mas deu tudo certo!
Lamentamos que o carro que foi enviado a você na sua transferência de retorno não tenha sido confortável. Já transmitimos suas impressões à empresa que presta o serviço para que elas possam levá-las em conta. Obrigado por nos ajudar a continuar a melhorar.
08 / 17 / 2023
Macapá, Brazil
Excelente Translate this opinion into English.
Great Opinion translated. Show original.
08 / 13 / 2023
Porto Alegre, Brazil
Sr. Miguel foi o mesmo motorista do transfer da ida, muito simpático e atencioso, dessa vez mandou mensagem dizendo que atrasaria uns 15 minutos, e cumpriu o horário. Translate this opinion into English.
Mr. Miguel was the same driver for the transfer on the way, very friendly and attentive, this time he sent a message saying that he would be 15 minutes late, and he was on time. Opinion translated. Show original.