P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Miches with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
En esta ocasión, tercera con Civitatis, el traslado fue bueno, sin la larga espera que las dos ocasiones previas, tuvimos que soportar esperando la llegada del vehículo.
Está vez todo correcto.
El personal amable y atento, incluso el mismo comentario podría valer para otras dos familias que coincidimos en la terminal e igualmente habían contratado el Transfer con Civitatis.
I travelled with my partner
8
11 / 30 / 2024
A
Anônimo
Brasília., Brazil
Cheguei em Punta Cana de Madrugada. Nao tinha ninguém no saguão esperando, fui envolvida por taxistas que não informaram que só eles tinha acesso ao saguão. Não vi o motorista fiquei chateada... quando fechei o táxi e saí, vi a vã me esperando lá fora. Mandei mensagens mas não tive resposta. O serviço foi feito, o motorista ótimo, mas poderiam ter informado que estariam fora do aeroporto, na rua. Evitaria esse desgaste. De qualquer forma, obrigada.
Translate this opinion into English.
I arrived in Punta Cana at dawn. There was no one waiting in the lobby, I was surrounded by taxi drivers who did not inform me that only they had access to the lobby. I did not see the driver and was upset... when I locked the taxi and got out, I saw the van waiting for me outside. I sent messages but got no response. The service was good, the driver was great, but they could have informed me that they would be outside the airport, on the street. It would have avoided this hassle. Anyway, thank you.
Opinion translated. Show original.
I travelled by myself
10
11 / 30 / 2024
T
Tomas Vallendor
Buenos Aires, Argentina
El encuentro con el chofer y el traslado excelente. Lo q no me queda claro y espero una aclaracion si porque el hotel TRS palladium esta en playa bavaro y colocamos eso en la reserva me cobraron via la pagina 2 usdol por no estar el hotel en la playa indicada . Agradezco comentario
Translate this opinion into English.
The meeting with the driver and the transfer were excellent. What is not clear to me and I hope for clarification is that because the TRS Palladium hotel is in Playa Bavaro and we put that in the reservation, they charged me via the page 2 usdol for not having the hotel on the indicated beach. I appreciate the comment.
Opinion translated. Show original.
I travelled with my partner
10
11 / 30 / 2024
A
Alma Berenice Garcia Soto
Guadalajara, Mexico
Excelente servicio! Llegaron muy puntuales a recogernos. El trayecto fue muy agradable y siempre nos sentimos seguras y tranquilas. El conductor Wany fue muy amable y atento. El seguimiento por Whatsapp fue excelente, antes, durante y despues. Desde unos dias antes nos contactaron para coordinar el traslado. Lucy Jimenez fue nuestro contacto por Whatsapp. Ella tambien se puso en contacto con nosotros el dia del traslado para asegurarse que todo iba bien, a pesar de que era muy temprano.
Translate this opinion into English.
Excellent service! They arrived very punctually to pick us up. The trip was very pleasant and we always felt safe and calm. The driver Wany was very kind and attentive. The follow-up via WhatsApp was excellent, before, during and after. They contacted us a few days before to coordinate the transfer. Lucy Jimenez was our contact via WhatsApp. She also contacted us on the day of the transfer to make sure everything was going well, even though it was very early.
Opinion translated. Show original.
I travelled with friends
10
10 / 31 / 2024
J
Jesus Santana
Puerto Rico , The United States
Superrrr buena la atención que Carolina nos Dios superó por mucho todas espectativas.
La atención y la preocupación de que estuviéramos bien y satisfechos fue súper.
Tremenda asistente al viajero.
Le deseo a ella todo lo mejor y mucho éxito en la compañía.
Translate this opinion into English.
Carolina's service was superb, far exceeding all expectations. The attention and concern that we were well and satisfied was super. She is a tremendous traveler's assistant. I wish her all the best and much success in the company.
Opinion translated. Show original.
Muy bien perfecto lo unico me cogieron a las 10.00 hy por lo que tardamos me hubiera gustado a las 11,00 u 11.30am
Translate this opinion into English.
Very good, perfect, the only thing is that they picked me up at 10:00 and because of the time it took, I would have liked it at 11:00 or 11:30am.
Opinion translated. Show original.
I travelled by myself
10
10 / 13 / 2024
M
Maria Victoria Velho
Argentina
I travelled with my partner
10
09 / 28 / 2024
M
Marcela
Londres, United Kingdom
I travelled by myself
10
08 / 29 / 2024
D
Diana Itzel
Cdmx, Mexico
Fue excelente! El conductor muy amable, me dio tips del lugar, durante el camino me contó historia de RD, un 10/10
Como mejora de idea a civitatis daría códigos a los conductores y pasajeros, para que se los digan al momento, se puede desconfiar un poco q llegue una camioneta por ti sin tener logo o credenciales, sobre todo si son mujeres viajando solas como yo.
Gracias
Translate this opinion into English.
It was excellent! The driver was very friendly, he gave me tips about the place, and he told me history of the Dominican Republic on the way, a 10/10. As an improvement to Civitatis, I would give codes to the drivers and passengers so they can tell them at the time. It can be a bit distrustful if a van comes to pick you up without a logo or credentials, especially if they are women traveling alone like me. Thanks
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 4,289 reviews
11 / 30 / 2024
Spain
En esta ocasión, tercera con Civitatis, el traslado fue bueno, sin la larga espera que las dos ocasiones previas, tuvimos que soportar esperando la llegada del vehículo. Está vez todo correcto. El personal amable y atento, incluso el mismo comentario podría valer para otras dos familias que coincidimos en la terminal e igualmente habían contratado el Transfer con Civitatis.
11 / 30 / 2024
Brasília., Brazil
Cheguei em Punta Cana de Madrugada. Nao tinha ninguém no saguão esperando, fui envolvida por taxistas que não informaram que só eles tinha acesso ao saguão. Não vi o motorista fiquei chateada... quando fechei o táxi e saí, vi a vã me esperando lá fora. Mandei mensagens mas não tive resposta. O serviço foi feito, o motorista ótimo, mas poderiam ter informado que estariam fora do aeroporto, na rua. Evitaria esse desgaste. De qualquer forma, obrigada. Translate this opinion into English.
I arrived in Punta Cana at dawn. There was no one waiting in the lobby, I was surrounded by taxi drivers who did not inform me that only they had access to the lobby. I did not see the driver and was upset... when I locked the taxi and got out, I saw the van waiting for me outside. I sent messages but got no response. The service was good, the driver was great, but they could have informed me that they would be outside the airport, on the street. It would have avoided this hassle. Anyway, thank you. Opinion translated. Show original.
11 / 30 / 2024
Buenos Aires, Argentina
El encuentro con el chofer y el traslado excelente. Lo q no me queda claro y espero una aclaracion si porque el hotel TRS palladium esta en playa bavaro y colocamos eso en la reserva me cobraron via la pagina 2 usdol por no estar el hotel en la playa indicada . Agradezco comentario Translate this opinion into English.
The meeting with the driver and the transfer were excellent. What is not clear to me and I hope for clarification is that because the TRS Palladium hotel is in Playa Bavaro and we put that in the reservation, they charged me via the page 2 usdol for not having the hotel on the indicated beach. I appreciate the comment. Opinion translated. Show original.
11 / 30 / 2024
Guadalajara, Mexico
Excelente servicio! Llegaron muy puntuales a recogernos. El trayecto fue muy agradable y siempre nos sentimos seguras y tranquilas. El conductor Wany fue muy amable y atento. El seguimiento por Whatsapp fue excelente, antes, durante y despues. Desde unos dias antes nos contactaron para coordinar el traslado. Lucy Jimenez fue nuestro contacto por Whatsapp. Ella tambien se puso en contacto con nosotros el dia del traslado para asegurarse que todo iba bien, a pesar de que era muy temprano. Translate this opinion into English.
Excellent service! They arrived very punctually to pick us up. The trip was very pleasant and we always felt safe and calm. The driver Wany was very kind and attentive. The follow-up via WhatsApp was excellent, before, during and after. They contacted us a few days before to coordinate the transfer. Lucy Jimenez was our contact via WhatsApp. She also contacted us on the day of the transfer to make sure everything was going well, even though it was very early. Opinion translated. Show original.
10 / 31 / 2024
Puerto Rico , The United States
Superrrr buena la atención que Carolina nos Dios superó por mucho todas espectativas. La atención y la preocupación de que estuviéramos bien y satisfechos fue súper. Tremenda asistente al viajero. Le deseo a ella todo lo mejor y mucho éxito en la compañía. Translate this opinion into English.
Carolina's service was superb, far exceeding all expectations. The attention and concern that we were well and satisfied was super. She is a tremendous traveler's assistant. I wish her all the best and much success in the company. Opinion translated. Show original.
5 out of 545 reviews
10 / 31 / 2024
Peru
El viaje fue bueno, y el chofer creo un ambiente muy ameno. Translate this opinion into English.
The trip was good, and the driver created a very pleasant atmosphere. Opinion translated. Show original.
10 / 09 / 2024
Alcalá De Henares , Spain
Muy bien perfecto lo unico me cogieron a las 10.00 hy por lo que tardamos me hubiera gustado a las 11,00 u 11.30am Translate this opinion into English.
Very good, perfect, the only thing is that they picked me up at 10:00 and because of the time it took, I would have liked it at 11:00 or 11:30am. Opinion translated. Show original.
10 / 13 / 2024
Argentina
09 / 28 / 2024
Londres, United Kingdom
08 / 29 / 2024
Cdmx, Mexico
Fue excelente! El conductor muy amable, me dio tips del lugar, durante el camino me contó historia de RD, un 10/10 Como mejora de idea a civitatis daría códigos a los conductores y pasajeros, para que se los digan al momento, se puede desconfiar un poco q llegue una camioneta por ti sin tener logo o credenciales, sobre todo si son mujeres viajando solas como yo. Gracias Translate this opinion into English.
It was excellent! The driver was very friendly, he gave me tips about the place, and he told me history of the Dominican Republic on the way, a 10/10. As an improvement to Civitatis, I would give codes to the drivers and passengers so they can tell them at the time. It can be a bit distrustful if a van comes to pick you up without a logo or credentials, especially if they are women traveling alone like me. Thanks Opinion translated. Show original.