P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Mérida with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Mérida Airport and the centre of the city varies between 20 and 50 minutes. We recommend that you book pick up from your hotel at least 2 and a half hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Appreciate being able to book online and communication to confirm my transfer and verify the pick up address.Driver was punctual and courteous. We had a very early morning flight and pick up so I value able to schedule and receive confirmation. Highly recommended!
I travelled with my partner
10
01 / 01 / 2025
S
Shweta
The United States
Pedro was wonderful! The service was excellent. He was waiting for us at the airport and was easy to find. He drove us to our vacation rental- and during the drive, pointed out various places we could visit and what’s fun especially for kids.
He was so helpful when he dropped us off too- helping the small kids cross the road, helping with the luggage. Just the best and most reliable service.
The driver was very friendly and very helpful. I really enjoyed the ride from the airport to the Merida Hilton Garden Inn. Thank you so much.
I travelled by myself
10
01 / 05 / 2025
G
Gonzalo Adriel
Mexico
Excelente, llegó minutos antes de lo previsto lo cual agilizó el traslado al aeropuerto. El conductor muy amable y servicial.
Translate this opinion into English.
Excellent, arrived a few minutes earlier than expected which made the transfer to the airport much quicker. The driver was very friendly and helpful.
Opinion translated. Show original.
5 out of 59 reviews
10
02 / 03 / 2025
P
Patricia
Austin, The United States
I was very pleased with the service. The pickup was for 5:30 am and Mohamed the driver was punctual, friendly and respectful. I definitely recommend this shuttle service.
I travelled by myself
10
01 / 22 / 2025
A
Anonymous
The United States
Good driver.
I travelled by myself
10
11 / 07 / 2024
A
Arturo
Ecatepec De Morelos Estado De Mé, Mexico
Muy buen servicio una vez que salí del aeropuerto ya estaba la persona esperándome sin problema para contactarme y el traslado estuvo bastante bien
Translate this opinion into English.
Very good service. Once I left the airport, the person was already waiting for me without any problem to contact me and the transfer was quite good.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 222 reviews
01 / 17 / 2025
The United States
Appreciate being able to book online and communication to confirm my transfer and verify the pick up address.Driver was punctual and courteous. We had a very early morning flight and pick up so I value able to schedule and receive confirmation. Highly recommended!
01 / 01 / 2025
The United States
Pedro was wonderful! The service was excellent. He was waiting for us at the airport and was easy to find. He drove us to our vacation rental- and during the drive, pointed out various places we could visit and what’s fun especially for kids. He was so helpful when he dropped us off too- helping the small kids cross the road, helping with the luggage. Just the best and most reliable service.
01 / 17 / 2025
Bh, Brazil
O transfer foi muito bom, o motorista era educado, estava esperando. Translate this opinion into English.
The transfer was very good, the driver was polite, he was waiting. Opinion translated. Show original.
01 / 06 / 2025
Tacoma, The United States
The driver was very friendly and very helpful. I really enjoyed the ride from the airport to the Merida Hilton Garden Inn. Thank you so much.
01 / 05 / 2025
Mexico
Excelente, llegó minutos antes de lo previsto lo cual agilizó el traslado al aeropuerto. El conductor muy amable y servicial. Translate this opinion into English.
Excellent, arrived a few minutes earlier than expected which made the transfer to the airport much quicker. The driver was very friendly and helpful. Opinion translated. Show original.
5 out of 59 reviews
02 / 03 / 2025
Austin, The United States
I was very pleased with the service. The pickup was for 5:30 am and Mohamed the driver was punctual, friendly and respectful. I definitely recommend this shuttle service.
01 / 22 / 2025
The United States
Good driver.
11 / 07 / 2024
Ecatepec De Morelos Estado De Mé, Mexico
Muy buen servicio una vez que salí del aeropuerto ya estaba la persona esperándome sin problema para contactarme y el traslado estuvo bastante bien Translate this opinion into English.
Very good service. Once I left the airport, the person was already waiting for me without any problem to contact me and the transfer was quite good. Opinion translated. Show original.
11 / 27 / 2024
The United States
11 / 10 / 2024
Jardines De Morelos Ecatepec Est, Mexico