P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Madrid with a minimum of 4 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return airport transfer service, we recommend calculating two and a half hours before the flight departure time. It takes approximately 30 minutes to get to Barajas Airport from the city centre.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
Excelente experiencia. El chofer asignado (Edgar Martínez Beltrán) se comunicó todo el tiempo y más aún estuvo dispuesto a esperar porque la aerolínea extravió 1 maleta. Esperó con nosotros alrededor de 1 hora y en todo tiempo se mostró amable y comprensivo. Lo recomiendo 100%.
Translate this opinion into English.
Excellent experience. The assigned driver (Edgar Martinez Beltran) communicated the whole time and was even more willing to wait because the airline lost 1 suitcase. He waited with us for about 1 hour and was always kind and understanding. I recommend him 100%.
Opinion translated. Show original.
I travelled with teenagers
10
11 / 16 / 2024
C
Claudia Bonemer
Brazil
O motorista Andrés foi muito paciente. A regra de esperar o passageiro por 1 hora após a aterrissagem é muito drástica. Há muitos viajantes e muitos voos. A imigração demora e as bagagens mais ainda. Eu quase perdi o transfer, mas Andrés me esperou. Foi muito gentil.
Translate this opinion into English.
The driver Andrés was very patient. The rule of waiting for passengers for 1 hour after landing is very strict. There are many travelers and many flights. Immigration takes a long time and baggage even longer. I almost missed the transfer, but Andrés waited for me. He was very kind.
Opinion translated. Show original.
I travelled by myself
10
10 / 29 / 2024
S
Sharda
Los Angeles, The United States
I love this service. I have used them 4 times now. They are punctual, communicate, and have good drivers. My driver today, Gustavo, was amazing. He parked in a location convenient for me because it was raining and showed me how to get to the international terminal. I will always use this service when I come to Madrid. Highly recommend.
I travelled by myself
10
10 / 29 / 2024
I
Ivo
Lille, France
Miguel est un chauffeur au top, prévoyant, au petit soin.Il a pris contact avec nous en début de journée par WhatsApp pour nous indiquer comment se retrouver et c’était vraiment agréable de se savoir attendu. On a pu se tenir au courant de l’évolution de la situation ( notre vol a été retardé).
C’est notre 2 eme visite à Madrid et nous sommes heureux d’avoir de nouveau fait appel à vos services.
Merci
I travelled with teenagers
10
10 / 21 / 2024
C
Claire
United Kingdom
Very efficient and polite driver. We were slightly delayed coming through arrivals and the driver was waiting for us at the exit. He sent a WhatsApp message and told us when he arrived and he dropped us to our exact location. A very polite and reliable service. We would definitely recommend it.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 11,316 reviews
11 / 20 / 2024
The United States
Excelente experiencia. El chofer asignado (Edgar Martínez Beltrán) se comunicó todo el tiempo y más aún estuvo dispuesto a esperar porque la aerolínea extravió 1 maleta. Esperó con nosotros alrededor de 1 hora y en todo tiempo se mostró amable y comprensivo. Lo recomiendo 100%. Translate this opinion into English.
Excellent experience. The assigned driver (Edgar Martinez Beltran) communicated the whole time and was even more willing to wait because the airline lost 1 suitcase. He waited with us for about 1 hour and was always kind and understanding. I recommend him 100%. Opinion translated. Show original.
11 / 16 / 2024
Brazil
O motorista Andrés foi muito paciente. A regra de esperar o passageiro por 1 hora após a aterrissagem é muito drástica. Há muitos viajantes e muitos voos. A imigração demora e as bagagens mais ainda. Eu quase perdi o transfer, mas Andrés me esperou. Foi muito gentil. Translate this opinion into English.
The driver Andrés was very patient. The rule of waiting for passengers for 1 hour after landing is very strict. There are many travelers and many flights. Immigration takes a long time and baggage even longer. I almost missed the transfer, but Andrés waited for me. He was very kind. Opinion translated. Show original.
10 / 29 / 2024
Los Angeles, The United States
I love this service. I have used them 4 times now. They are punctual, communicate, and have good drivers. My driver today, Gustavo, was amazing. He parked in a location convenient for me because it was raining and showed me how to get to the international terminal. I will always use this service when I come to Madrid. Highly recommend.
10 / 29 / 2024
Lille, France
Miguel est un chauffeur au top, prévoyant, au petit soin.Il a pris contact avec nous en début de journée par WhatsApp pour nous indiquer comment se retrouver et c’était vraiment agréable de se savoir attendu. On a pu se tenir au courant de l’évolution de la situation ( notre vol a été retardé). C’est notre 2 eme visite à Madrid et nous sommes heureux d’avoir de nouveau fait appel à vos services. Merci
10 / 21 / 2024
United Kingdom
Very efficient and polite driver. We were slightly delayed coming through arrivals and the driver was waiting for us at the exit. He sent a WhatsApp message and told us when he arrived and he dropped us to our exact location. A very polite and reliable service. We would definitely recommend it.