P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Los Cabos with a minimum of 48 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Los Cabos Airport and San José del Cabo is 20 minutes. If you are staying in another destination, you should confirm the journey time using Google Maps. Rememeber that you should be in the airport at least 2 hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Todo muy bien, trato del chófer, el vehículo, etc. El único detalle es que al llegar no estaban, otras personas de transportes en el aeropuerto amablemente los buscaron y no sé si fue por esto pero recibi llamada del proveedor avisando del retraso.
Translate this opinion into English.
All very well, treatment of the driver, the vehicle, etc. The only detail is that when they arrived they weren't there, other transport people at the airport kindly looked for them and I don't know if it was because of this but I received a call from the provider advising of the delay.
Opinion translated. Show original.
I travelled with teenagers
10
01 / 09 / 2023
D
Domingo
Villarrobledo, Spain
El traslado fue genial, pero lo malo que tienen es que no disponen de comunicación vía WhatsApp, por ese motivo tuve el problema de tener que pedirle el favor a un paisano para que los llamara a su teléfono “me costó 5 dólares”, por todo lo demás genial.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 105 reviews
01 / 02 / 2025
Cdmx, Mexico
Excelente Translate this opinion into English.
Excellent Opinion translated. Show original.
07 / 24 / 2023
Querétaro , Mexico
Todo muy bien, trato del chófer, el vehículo, etc. El único detalle es que al llegar no estaban, otras personas de transportes en el aeropuerto amablemente los buscaron y no sé si fue por esto pero recibi llamada del proveedor avisando del retraso. Translate this opinion into English.
All very well, treatment of the driver, the vehicle, etc. The only detail is that when they arrived they weren't there, other transport people at the airport kindly looked for them and I don't know if it was because of this but I received a call from the provider advising of the delay. Opinion translated. Show original.
01 / 09 / 2023
Villarrobledo, Spain
El traslado fue genial, pero lo malo que tienen es que no disponen de comunicación vía WhatsApp, por ese motivo tuve el problema de tener que pedirle el favor a un paisano para que los llamara a su teléfono “me costó 5 dólares”, por todo lo demás genial.
09 / 05 / 2024
Zacatecas, Mexico
Muy bien todo en orden, el trasladista muy atento. Translate this opinion into English.
Very good, everything in order, the transfer agent was very attentive. Opinion translated. Show original.
07 / 26 / 2024
Mexico
Excelente, muy puntual y amable el personal Translate this opinion into English.
Excellent, very punctual and friendly staff Opinion translated. Show original.
5 out of 33 reviews
01 / 13 / 2025
Mexico
Puntual y excelente trato Translate this opinion into English.
Punctual and excellent treatment Opinion translated. Show original.
07 / 24 / 2023
Cortazar , Mexico
Excelente servicio Translate this opinion into English.
Excellent service Opinion translated. Show original.
07 / 22 / 2023
Cortazar , Mexico
Excelente servicio Translate this opinion into English.
Excellent service Opinion translated. Show original.
07 / 11 / 2023
Denver, The United States
Great hospitality. Arrived early for us. The shuttle was extremely comfortable as well.
02 / 06 / 2022
Minneapolis, Mn, The United States
Very good, efficient driver and a very nice van. Very Happy with service.