P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Lisbon with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book the return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight.
If the pick-up is at Sintra, Cascais or Estoril, we suggest booking the pick-up 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Perfeito!!! Andre o motorista, já estava nos aguardando no saguão do aeroporto, ajudou com a bagagem, e durante o trajeto ao hotel explicava sobre a cidade. Foi muito gentil, educado e bem humorado; demonstrou profissionalismo exemplar. RECOMENDO!!!!
Translate this opinion into English.
Perfect!!! Andre, the driver, was already waiting for us in the airport lobby, helped us with our luggage, and explained about the city during the trip to the hotel. He was very kind, polite and good-humored; he demonstrated exemplary professionalism. I RECOMMEND IT!!!!
Opinion translated. Show original.
I travelled with my partner
8
10 / 01 / 2024
A
Anonymous
Caracas, Venezuela
El señor fue muy amable. Lo único es que me pareció el vehículo pequeño a pesar de que había advertido que teníamos 8 maletas grandes y 8 maletas de mano y el conductor me dijo que si no cambian debía tomar un taxi adicional lo cual no me hubiera parecido correcto. Hizo su mejor esfuerzo y nos acordamos. Fue muy cordiales y diligente.
Translate this opinion into English.
The gentleman was very kind. The only thing is that the vehicle seemed small to me even though I had warned that we had 8 large suitcases and 8 carry-on suitcases and the driver told me that if they didn't change I would have to take an additional taxi, which I didn't think was right. He did his best and we remembered. He was very cordial and diligent.
Opinion translated. Show original.
I travelled with friends
10
09 / 15 / 2024
G
Guillermo
Santiago, Chile
Todo resultó perfecto. Salí posterior a la hora acordada y algo desorientado, pero pregunté por interno y me respondieron rápidamente. Vi mi nombre publicado en un panel de encuentro y me estaban esperando según lo acordado. Feliz con el servicio!
Translate this opinion into English.
Everything went perfectly. I left after the agreed time and somewhat disoriented, but I asked in person and they responded quickly. I saw my name posted on a meeting board and they were waiting for me as agreed. Happy with the service!
Opinion translated. Show original.
I travelled with teenagers
10
09 / 11 / 2024
A
Anonymous
Panamá , Panama
Buen servicio y vehículo. Solo trataría que el conductor tuviese visible mi nombre a la salida de migración. Si eso no pasa, debes ir a un costado donde hay un area en donde sobre unos paredes de vidrio pegan tu nombre y ahí un asesor te ayuda a localizar al conductor. Esta área que comento es exclusiva para servicios de traslado y esta justo a la salida de migración
Translate this opinion into English.
Good service and vehicle. I would just try to make sure that the driver had my name visible at the immigration exit. If that doesn't happen, you have to go to the side where there is an area where they stick your name on some glass walls and there an advisor helps you locate the driver. This area that I mentioned is exclusive for transfer services and is right at the immigration exit.
Opinion translated. Show original.
I travelled with my partner
10
08 / 30 / 2024
M
Maria Teresa
Valencia, Spain
A la llegada al aeropuerto de Lisboa nuestro vuelo se retrasó 20 minutos. El taxista nos esperó y nos localizó él. Fue muy atento, además hablaba español.
En cuanto al transfer de vuelta, el taxista nos recogió en el hotel 10 minutos antes de lo previsto, así que llegamos a buena hora al aeropuerto.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,041 reviews
11 / 02 / 2024
São Paulo , Brazil
Perfeito!!! Andre o motorista, já estava nos aguardando no saguão do aeroporto, ajudou com a bagagem, e durante o trajeto ao hotel explicava sobre a cidade. Foi muito gentil, educado e bem humorado; demonstrou profissionalismo exemplar. RECOMENDO!!!! Translate this opinion into English.
Perfect!!! Andre, the driver, was already waiting for us in the airport lobby, helped us with our luggage, and explained about the city during the trip to the hotel. He was very kind, polite and good-humored; he demonstrated exemplary professionalism. I RECOMMEND IT!!!! Opinion translated. Show original.
10 / 01 / 2024
Caracas, Venezuela
El señor fue muy amable. Lo único es que me pareció el vehículo pequeño a pesar de que había advertido que teníamos 8 maletas grandes y 8 maletas de mano y el conductor me dijo que si no cambian debía tomar un taxi adicional lo cual no me hubiera parecido correcto. Hizo su mejor esfuerzo y nos acordamos. Fue muy cordiales y diligente. Translate this opinion into English.
The gentleman was very kind. The only thing is that the vehicle seemed small to me even though I had warned that we had 8 large suitcases and 8 carry-on suitcases and the driver told me that if they didn't change I would have to take an additional taxi, which I didn't think was right. He did his best and we remembered. He was very cordial and diligent. Opinion translated. Show original.
09 / 15 / 2024
Santiago, Chile
Todo resultó perfecto. Salí posterior a la hora acordada y algo desorientado, pero pregunté por interno y me respondieron rápidamente. Vi mi nombre publicado en un panel de encuentro y me estaban esperando según lo acordado. Feliz con el servicio! Translate this opinion into English.
Everything went perfectly. I left after the agreed time and somewhat disoriented, but I asked in person and they responded quickly. I saw my name posted on a meeting board and they were waiting for me as agreed. Happy with the service! Opinion translated. Show original.
09 / 11 / 2024
Panamá , Panama
Buen servicio y vehículo. Solo trataría que el conductor tuviese visible mi nombre a la salida de migración. Si eso no pasa, debes ir a un costado donde hay un area en donde sobre unos paredes de vidrio pegan tu nombre y ahí un asesor te ayuda a localizar al conductor. Esta área que comento es exclusiva para servicios de traslado y esta justo a la salida de migración Translate this opinion into English.
Good service and vehicle. I would just try to make sure that the driver had my name visible at the immigration exit. If that doesn't happen, you have to go to the side where there is an area where they stick your name on some glass walls and there an advisor helps you locate the driver. This area that I mentioned is exclusive for transfer services and is right at the immigration exit. Opinion translated. Show original.
08 / 30 / 2024
Valencia, Spain
A la llegada al aeropuerto de Lisboa nuestro vuelo se retrasó 20 minutos. El taxista nos esperó y nos localizó él. Fue muy atento, además hablaba español. En cuanto al transfer de vuelta, el taxista nos recogió en el hotel 10 minutos antes de lo previsto, así que llegamos a buena hora al aeropuerto.