P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Las Vegas with a minimum of 30 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes between 20 – 30 minutes from Las Vegas’s main hotels to the airport.
When reserving a private transfer, a bottle of champagne is included.
If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2,5 hours before your flight.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
Fueron muy puntuales tanto a la Ida como a la vuelta, coche muy cómodo y limpio, conductor (Christian) muy amable
Translate this opinion into English.
They were very punctual both on the way there and on the way back, the car was very comfortable and clean, the driver (Christian) was very friendly.
Opinion translated. Show original.
O usei 3 vezes em Las Vegas. A primeira experiência foi excelente! A última foi bem confusa... motorista e central não achavam o voucher e não conheciam a prestadora de serviços, apesar de mostrar voucher, site da prestadora no voucher. Após, período razoável, aceitaram voucher. Se fosse passageiro com pouco inglês teria muita dificuldade na situação.
I used it 3 times in Las Vegas. The first experience was excellent! The last one was very confusing ... the driver and central did not find the voucher and did not know the service provider, despite showing the voucher, the provider's website on the voucher. After a reasonable period, they accepted a voucher. If you were a passenger with little English you would have a lot of difficulty in the situation.
I travelled with my partner
Lamentamos muito que esta experiência confusa tenha ocorrido. Transmitiremos o seu feedback ao operador para melhorar ainda mais o serviço. Esperamos que a transferência tenha sido do seu agrado.
Translate this opinion into English.
We are very sorry that this confusing experience occurred. We will pass on your feedback to the operator to further improve the service. We hope the transfer was to your liking.
Opinion translated. Show original.
10
11 / 06 / 2019
J
Jose Alberto Martinez Zambrano
Caracas, Venezuela
Excelente el servicio, personas muy responsables, serias, llegan a tiempo y son muy profesionales.
Disfrute mucho al igual que mi esposa de cada uno de los servicios que contrate con ustedes.
Desde ahora cada vez que viaje ustedes estarán de primero, para poder disfrutar mejor donde vaya.
Realmente los felicito por tener gente tan profesional
I travelled with my partner
10
10 / 26 / 2019
J
Jose Alberto Martinez Zambrano
Caracas, Venezuela
Excelente su servicios, tuve un pequeño inconveniente en inmigracion, lo que retrazo mi salida y alli estaban esperandome.
Muchas gracias por sus servicios
Seguro los voy a recomendar con todas las personas que me pidan opinion
Gracias
José Martinez
I travelled with my partner
6
10 / 24 / 2019
J
Juan Carlos Martin Martin
Nava De Arevalo, Spain
Pongo regular no por el servicio de allí de Belltrans, compañia de transporte ke te lleva y trae del aeropuerto, con ellos perfecto, sino por civitatis. Te dicen ke te recogen en tu hotel en la zona Pic Up de recogida, y para confirmar llamamos a civitatis y kedarnos trankilos. Pues nada, (ahora le llamamos o le mandamos un email de dónde le recogen). Pues aún seguimos esperando. Menos mal ke el de recepción de habla hispana nos dijo ke esa compañía solo recogía en otro hotel, sino adios vuelo
I travelled with my partner
6
09 / 28 / 2019
J
Juan Velasquez
Aventura Florida, The United States
Mi recogida era a las 6:10 pm para poder llegar a tiempo al aeropuerto y tomar mi vuelo de regreso... ya eran las 6:30 y nadie aparecía!!! Tuve que llamar al operador para unicar al driver y la respuesta fue: Donde estas? te estamos esperando en la puerta principal del Hotel New York, New York!!! Lo malo del asunto es que mi reserva era para recogida en otro Hotel!!! Por lo tanto la recogida fue super tarde!!! Supuestamente fue un error del sistema!!! Yo creo es que el driver estaba retrasado!
Our customers' reviews
These are genuine reviews written by our customers.5 out of 710 reviews
09 / 14 / 2024
Sobral, Brazil
O motorista foi pontual, amigável e cuidadoso durante todo o trajeto Translate this opinion into English.
The driver was punctual, friendly and careful throughout the journey. Opinion translated. Show original.
11 / 16 / 2024
Veracruz, Mexico
Muy bien el chico muy atento Translate this opinion into English.
Very good, the boy was very attentive. Opinion translated. Show original.
10 / 31 / 2024
Madrid , Spain
El traslado fue rápido y cómodo
10 / 07 / 2024
Alicante, Spain
Fueron muy puntuales tanto a la Ida como a la vuelta, coche muy cómodo y limpio, conductor (Christian) muy amable Translate this opinion into English.
They were very punctual both on the way there and on the way back, the car was very comfortable and clean, the driver (Christian) was very friendly. Opinion translated. Show original.
10 / 03 / 2024
Alicante, Spain
Perfecto, Christian fue muy amable! Translate this opinion into English.
Perfect, Christian was very kind! Opinion translated. Show original.
5 out of 173 reviews
12 / 29 / 2019
Rio De Janeiro , Brazil
O usei 3 vezes em Las Vegas. A primeira experiência foi excelente! A última foi bem confusa... motorista e central não achavam o voucher e não conheciam a prestadora de serviços, apesar de mostrar voucher, site da prestadora no voucher. Após, período razoável, aceitaram voucher. Se fosse passageiro com pouco inglês teria muita dificuldade na situação.
I used it 3 times in Las Vegas. The first experience was excellent! The last one was very confusing ... the driver and central did not find the voucher and did not know the service provider, despite showing the voucher, the provider's website on the voucher. After a reasonable period, they accepted a voucher. If you were a passenger with little English you would have a lot of difficulty in the situation.
Lamentamos muito que esta experiência confusa tenha ocorrido. Transmitiremos o seu feedback ao operador para melhorar ainda mais o serviço. Esperamos que a transferência tenha sido do seu agrado. Translate this opinion into English.
We are very sorry that this confusing experience occurred. We will pass on your feedback to the operator to further improve the service. We hope the transfer was to your liking. Opinion translated. Show original.
11 / 06 / 2019
Caracas, Venezuela
Excelente el servicio, personas muy responsables, serias, llegan a tiempo y son muy profesionales. Disfrute mucho al igual que mi esposa de cada uno de los servicios que contrate con ustedes. Desde ahora cada vez que viaje ustedes estarán de primero, para poder disfrutar mejor donde vaya. Realmente los felicito por tener gente tan profesional
10 / 26 / 2019
Caracas, Venezuela
Excelente su servicios, tuve un pequeño inconveniente en inmigracion, lo que retrazo mi salida y alli estaban esperandome. Muchas gracias por sus servicios Seguro los voy a recomendar con todas las personas que me pidan opinion Gracias José Martinez
10 / 24 / 2019
Nava De Arevalo, Spain
Pongo regular no por el servicio de allí de Belltrans, compañia de transporte ke te lleva y trae del aeropuerto, con ellos perfecto, sino por civitatis. Te dicen ke te recogen en tu hotel en la zona Pic Up de recogida, y para confirmar llamamos a civitatis y kedarnos trankilos. Pues nada, (ahora le llamamos o le mandamos un email de dónde le recogen). Pues aún seguimos esperando. Menos mal ke el de recepción de habla hispana nos dijo ke esa compañía solo recogía en otro hotel, sino adios vuelo
09 / 28 / 2019
Aventura Florida, The United States
Mi recogida era a las 6:10 pm para poder llegar a tiempo al aeropuerto y tomar mi vuelo de regreso... ya eran las 6:30 y nadie aparecía!!! Tuve que llamar al operador para unicar al driver y la respuesta fue: Donde estas? te estamos esperando en la puerta principal del Hotel New York, New York!!! Lo malo del asunto es que mi reserva era para recogida en otro Hotel!!! Por lo tanto la recogida fue super tarde!!! Supuestamente fue un error del sistema!!! Yo creo es que el driver estaba retrasado!