P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Las Palmas de Gran Canaria with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 15 minutes to get from Telde to Gran Canaria Airport and 50 minutes from Agaete or Mogán. Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Servizio da 5 stelle..eravamo preoccupati per un ritardo del nostro volo da Venezia a Gran Canaria e invece all'aeroporto abbiamo trovato l'incaricato ad attenderci,distinto e cordiale,che c'ha rassicurato che teneva monitorato il volo.. trasferimento all'hotel con mezzo elegante e ben tenuto.utilizziremo sicuramente ancora civitatis per i nostri trasferimenti privati
Por error en la reserva el traslado no llegó a la hora que esperaba y en su defecto me pusieron un traslado privado para no hacerme esperar más. PROFESIONALIDAD ES LA PALABRA CON LAS QUE DEFINO A ESTA EMPRESA.
I travelled by myself
10
02 / 16 / 2019
A
Anonymous
Madrid, Spain
Todo perfecto!
6
12 / 28 / 2018
A
Angela
Salamanca, Spain
Mucho tiempo de espera en el aeropuerto hasta la salida
I travelled by myself
10
12 / 26 / 2018
J
Juan Alberto
Madrid, Spain
Transfer correcto lo unico que tuvimos que llamar para ver donde nos recogía el conductor cuando esperábamos que estuviera a la salida de la terminal. No nos informaron que debiamos ir a un mostrador concreto.
En el bono de confirmación se puede leer el lugar donde tienen que acudir para efectuar el servicio en traslado compartido.
8
12 / 16 / 2018
T
Teresa Fdez. De Castro Aguirrezá
Bilbao, Spain
El traslado del aeropuerto al hotel un desastre, aterrizamos a la 18:30 y llegamos al hotel a las 21:00h todo ello debido a que hubo que esperar y trasladar a las otras 50 personas del bus.
Este servicio es en vehículo compartido. Por tanto el servicio es un poco más lento que un privado debido a que tiene que recoger a más personas desde distintos puntos.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 2,898 reviews
08 / 17 / 2024
Venezia, Italy
Servizio da 5 stelle..eravamo preoccupati per un ritardo del nostro volo da Venezia a Gran Canaria e invece all'aeroporto abbiamo trovato l'incaricato ad attenderci,distinto e cordiale,che c'ha rassicurato che teneva monitorato il volo.. trasferimento all'hotel con mezzo elegante e ben tenuto.utilizziremo sicuramente ancora civitatis per i nostri trasferimenti privati
11 / 09 / 2024
Cerbere , France
Bien chauffeur agréable et tout très bien Translate this opinion into English.
Good pleasant driver and everything very good Opinion translated. Show original.
10 / 29 / 2024
Bilbao, Spain
El conductor estaba Puntual y fue muy amable. RepetiremoS! Translate this opinion into English.
The driver was punctual and very friendly. We will repeat! Opinion translated. Show original.
10 / 29 / 2024
Córdoba , Spain
Muy puntual y conductor muy ameno Translate this opinion into English.
Very punctual and very pleasant driver Opinion translated. Show original.
10 / 29 / 2024
Spain
Excelente. Muy profesional Translate this opinion into English.
Excellent. Very professional. Opinion translated. Show original.
5 out of 24 reviews
03 / 25 / 2019
Sevilla , Spain
Por error en la reserva el traslado no llegó a la hora que esperaba y en su defecto me pusieron un traslado privado para no hacerme esperar más. PROFESIONALIDAD ES LA PALABRA CON LAS QUE DEFINO A ESTA EMPRESA.
02 / 16 / 2019
Madrid, Spain
Todo perfecto!
12 / 28 / 2018
Salamanca, Spain
Mucho tiempo de espera en el aeropuerto hasta la salida
12 / 26 / 2018
Madrid, Spain
Transfer correcto lo unico que tuvimos que llamar para ver donde nos recogía el conductor cuando esperábamos que estuviera a la salida de la terminal. No nos informaron que debiamos ir a un mostrador concreto.
En el bono de confirmación se puede leer el lugar donde tienen que acudir para efectuar el servicio en traslado compartido.
12 / 16 / 2018
Bilbao, Spain
El traslado del aeropuerto al hotel un desastre, aterrizamos a la 18:30 y llegamos al hotel a las 21:00h todo ello debido a que hubo que esperar y trasladar a las otras 50 personas del bus.
Este servicio es en vehículo compartido. Por tanto el servicio es un poco más lento que un privado debido a que tiene que recoger a más personas desde distintos puntos.