P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in La Vega with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
10/10 Todo espectacular !.. desde el contacto via WhatsApp con la oficina para confirmacion , como el vehiculo ,el conductor mas que excelente . atentos, amables, diligentes y sobre todo muy cumplidos.
100% recomendados.
Gracias, gracias y mil gracias!....
Translate this opinion into English.
10/10 Everything was spectacular! From the WhatsApp contact with the office for confirmation, to the vehicle and the driver, everything was beyond excellent. Attentive, friendly, diligent, and above all, very efficient. 100% recommended. Thank you, thank you, thank you so much!
Opinion translated. Show original.
I travelled with small children
10
03 / 19 / 2025
V
Victoria Fleitas
Montevideo , Uruguay
Excelente servicio. Nos costo un poco localizarlo en el aeropuerto, pero habia mucho trafico asi que es entendible. Edwin muy amable, nos llevo a comprar comida para el viaje desde Punta Cana hasta Santo Domingo (son 3 horas de viaje y no habiamos comido nada). Lucy muy atenta a todo lo que necesitabamos. Excelente servicio y super recomendado
Translate this opinion into English.
Excellent service. It took us a while to locate him at the airport, but there was a lot of traffic, so it's understandable. Edwin was very kind and took us shopping for food for the trip from Punta Cana to Santo Domingo (it's a three-hour trip, and we hadn't eaten a thing). Lucy was very attentive to everything we needed. Excellent service and highly recommended.
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I travelled with friends
8
03 / 16 / 2025
R
Rodrigo
Brazil
O representante da empresa entrou em contato comigo por WhatsApp e foi fácil encontrá-la do lado de fora do aeroporto. Ela me ofereceu alguns passeios, mas não ficou insistindo e se deixou a disposição caso eu decidisse fazê-los. Então ela chamou o próximo carro disponível após verificar o voucher do translado. O carro nos deixou na porta do hotel em segurança. Sem cobranças adicionais e sem problemas.
Translate this opinion into English.
The company representative contacted me via WhatsApp and it was easy to find her outside the airport. She offered me some tours, but didn't insist and made herself available if I decided to do them. Then she called the next available car after checking the transfer voucher. The car dropped us off safely at the hotel door. No additional charges and no problems.
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I travelled with my partner
10
03 / 08 / 2025
P
Pedro Gabriel
Madrid , Spain
Transfer playa Bávaro al aeropuerto de las Americas con Civitatis. Servicio y profesionalidad inmejorables..
Vehículo a estrenar con todo tipo de avances tecnológicos y súper limpio.
El chofer Javier súper amable y profesional, llegó 15 minutos antes al hotel para esperarnos nos compró unas cervezas frescas para el trayecto hasta el aeropuerto. Sinceramente creo que no se puede esperar nada mejor, hemos viajado por todo el mundo y no hemos encontrado nada mejor. SÚPER RECOMENDADO-FELICITACIONES
Translate this opinion into English.
Transfer from Bávaro beach to Las Americas airport with Civitatis. Unbeatable service and professionalism. Brand new vehicle with all kinds of technological advances and super clean. The driver Javier was super friendly and professional, he arrived 15 minutes early at the hotel to wait for us and bought us some cold beers for the trip to the airport. I sincerely believe that you can't expect anything better, we have traveled all over the world and we have not found anything better. HIGHLY RECOMMENDED - CONGRATULATIONS
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I travelled with friends
10
03 / 07 / 2025
L
Lismel Mejía
The Dominican Republic
Excelente servicio de Tours Operadora S&J, estuvo al pendiente de mi traslado desde que reservé hasta que llegué a mi destino, el chofer muy respetuoso, puntual, amable, atento, me sentí muy segura durante el trayecto. El vehículo limpio, cómodo en pocas palabras un vehículo impecable en todos los sentidos, Civitatis es la mejor opción al momento de reservar sus traslados, Lucy Jiménez siempre estuvo muy al pendiente de mí y dándome todos los detalles para el momento de mi llegada.
Bene, guidatore serio e bravo nonostante l’ora tarda. Ditemi cosa mi costa un rientro a Santo Domingo International Airport il 27 gennaio partenza tarda mattinata. Grazie
Translate this opinion into English.
Good, serious and good driver despite the late hour. Tell me how much it costs me to return to Santo Domingo International Airport on January 27, late morning departure. Thanks
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I travelled by myself
10
12 / 31 / 2024
A
Amanda Piñol Navarro
Barcelona, Spain
Fue un viaje con puntualidad maxima , excelente conductor y copiloto. Y inmejorable compañia. Repetiría con ellos sin duda
Translate this opinion into English.
It was a trip with maximum punctuality, excellent driver and co-pilot. And unbeatable company. I would repeat with them without a doubt.
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Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,035 reviews
03 / 19 / 2025
Neiva, Colombia
10/10 Todo espectacular !.. desde el contacto via WhatsApp con la oficina para confirmacion , como el vehiculo ,el conductor mas que excelente . atentos, amables, diligentes y sobre todo muy cumplidos. 100% recomendados. Gracias, gracias y mil gracias!.... Translate this opinion into English.
10/10 Everything was spectacular! From the WhatsApp contact with the office for confirmation, to the vehicle and the driver, everything was beyond excellent. Attentive, friendly, diligent, and above all, very efficient. 100% recommended. Thank you, thank you, thank you so much! Opinion translated. Show original.
03 / 19 / 2025
Montevideo , Uruguay
Excelente servicio. Nos costo un poco localizarlo en el aeropuerto, pero habia mucho trafico asi que es entendible. Edwin muy amable, nos llevo a comprar comida para el viaje desde Punta Cana hasta Santo Domingo (son 3 horas de viaje y no habiamos comido nada). Lucy muy atenta a todo lo que necesitabamos. Excelente servicio y super recomendado Translate this opinion into English.
Excellent service. It took us a while to locate him at the airport, but there was a lot of traffic, so it's understandable. Edwin was very kind and took us shopping for food for the trip from Punta Cana to Santo Domingo (it's a three-hour trip, and we hadn't eaten a thing). Lucy was very attentive to everything we needed. Excellent service and highly recommended. Opinion translated. Show original.
03 / 16 / 2025
Brazil
O representante da empresa entrou em contato comigo por WhatsApp e foi fácil encontrá-la do lado de fora do aeroporto. Ela me ofereceu alguns passeios, mas não ficou insistindo e se deixou a disposição caso eu decidisse fazê-los. Então ela chamou o próximo carro disponível após verificar o voucher do translado. O carro nos deixou na porta do hotel em segurança. Sem cobranças adicionais e sem problemas. Translate this opinion into English.
The company representative contacted me via WhatsApp and it was easy to find her outside the airport. She offered me some tours, but didn't insist and made herself available if I decided to do them. Then she called the next available car after checking the transfer voucher. The car dropped us off safely at the hotel door. No additional charges and no problems. Opinion translated. Show original.
03 / 08 / 2025
Madrid , Spain
Transfer playa Bávaro al aeropuerto de las Americas con Civitatis. Servicio y profesionalidad inmejorables.. Vehículo a estrenar con todo tipo de avances tecnológicos y súper limpio. El chofer Javier súper amable y profesional, llegó 15 minutos antes al hotel para esperarnos nos compró unas cervezas frescas para el trayecto hasta el aeropuerto. Sinceramente creo que no se puede esperar nada mejor, hemos viajado por todo el mundo y no hemos encontrado nada mejor. SÚPER RECOMENDADO-FELICITACIONES Translate this opinion into English.
Transfer from Bávaro beach to Las Americas airport with Civitatis. Unbeatable service and professionalism. Brand new vehicle with all kinds of technological advances and super clean. The driver Javier was super friendly and professional, he arrived 15 minutes early at the hotel to wait for us and bought us some cold beers for the trip to the airport. I sincerely believe that you can't expect anything better, we have traveled all over the world and we have not found anything better. HIGHLY RECOMMENDED - CONGRATULATIONS Opinion translated. Show original.
03 / 07 / 2025
The Dominican Republic
Excelente servicio de Tours Operadora S&J, estuvo al pendiente de mi traslado desde que reservé hasta que llegué a mi destino, el chofer muy respetuoso, puntual, amable, atento, me sentí muy segura durante el trayecto. El vehículo limpio, cómodo en pocas palabras un vehículo impecable en todos los sentidos, Civitatis es la mejor opción al momento de reservar sus traslados, Lucy Jiménez siempre estuvo muy al pendiente de mí y dándome todos los detalles para el momento de mi llegada.
5 out of 562 reviews
03 / 09 / 2025
Barcelona , Spain
Rápido, seguro y cómodo, un conductor excelente.
03 / 09 / 2025
Spain
Amable y muy correcto todo Translate this opinion into English.
Friendly and very correct everything Opinion translated. Show original.
01 / 09 / 2025
Asola ( Mantova ) , Italy
Bene, guidatore serio e bravo nonostante l’ora tarda. Ditemi cosa mi costa un rientro a Santo Domingo International Airport il 27 gennaio partenza tarda mattinata. Grazie Translate this opinion into English.
Good, serious and good driver despite the late hour. Tell me how much it costs me to return to Santo Domingo International Airport on January 27, late morning departure. Thanks Opinion translated. Show original.
12 / 31 / 2024
Barcelona, Spain
Fue un viaje con puntualidad maxima , excelente conductor y copiloto. Y inmejorable compañia. Repetiría con ellos sin duda Translate this opinion into English.
It was a trip with maximum punctuality, excellent driver and co-pilot. And unbeatable company. I would repeat with them without a doubt. Opinion translated. Show original.
12 / 26 / 2024
Metepec, Mexico
El Conductor muy amable y servicial siempre Translate this opinion into English.
The driver was always very friendly and helpful. Opinion translated. Show original.