P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Istanbul with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you want to hire a round-trip transfer service and you are flying from Istanbul Airport, we recommend requesting pickup at least 3.5 hours before your departure..
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
La empresa te manda un WhatsApp con un vídeo indicando el lugar de encuentro una vez aterrizas en el aeropuerto. Este se encuentra a 50 metros de la puerta de salida. Todo muy sencillo, llegas das tu nombre o número de reserva y tras eso te llevan al parking que está a 30 segundos del punto de encuentro y allí te recoge tu transfer.
Todo perfecto
Translate this opinion into English.
The company sends you a WhatsApp message with a video indicating the meeting point once you land at the airport. It's located 50 meters from the departure gate. Everything is very simple: you arrive, give your name or reservation number, and then they take you to the parking lot, 30 seconds from the meeting point, where your transfer will pick you up. Everything is perfect.
Opinion translated. Show original.
I travelled with my partner
10
03 / 12 / 2025
S
Santiago
Spain
Cogimos el traslado para 5 personas. Aeropuerto - Hotel y viceversa. Fueron muy puntuales y fácil de encontrar gracias a la descripción. Pendientes en todo momento vía WhatsApp. Furgoneta amplia, cómoda y elegante. Fue un verdadero acierto contratar los traslados con ellos.
Translate this opinion into English.
We booked the transfer for 5 people, airport-hotel and vice versa. They were very punctual and easy to find thanks to the description. They were always available via WhatsApp. The van was spacious, comfortable, and elegant. Booking our transfers with them was a great idea.
Opinion translated. Show original.
I travelled with friends
10
02 / 22 / 2025
F
Fermin Sainz Laso
Spain
Muy buena experiencia
Contacto el dia previo para confirmar recogida y condiciones. El conductor fue muy puntual y nos avisó de su llegada .El traslado fue comodo y seguro a pesar de las condiciones climáticas. Conductor muy educado y buen coche, amplio y confortable.
Translate this opinion into English.
Very good experience. Contacted the day before to confirm pick-up and conditions. The driver was very punctual and notified us of his arrival. The transfer was comfortable and safe despite the weather conditions. Very polite driver and good car, spacious and comfortable.
Opinion translated. Show original.
I travelled with teenagers
8
02 / 22 / 2025
A
Anonymous
Andorra
La atención estuvo muy bien.
Como pega: Tuvimos un pinchazo en la carretera y hubo que cambiar de vehículo.
En ambos vehículos, en algunos asientos los cinturones de seguridad del vehículo no permiten abrocharse. Pudo haber habido un accidente con consecuencias para los pasajeros
Translate this opinion into English.
The service was very good. One drawback: We had a puncture on the road and had to change vehicles. In both vehicles, the seat belts in some seats do not allow you to fasten them. There could have been an accident with consequences for the passengers.
Opinion translated. Show original.
I travelled with teenagers
10
02 / 17 / 2025
C
Candela Guisado Guapo
Spain
Excepcional!!creo que el conductor ha sido lo mejor de todo.Un profesional en toda regla y con un afán por ayudar en todo momento que es de agradecer.Por una confusión mía con el nombre del aeropuerto puse el que no era y me di cuenta cuando ya estábamos montado y a mediodía camino,pues el conductor hizo todo lo posible por llevarnos al correcto y así fue.Nos llevo y llegamos sin problema y con tiempo suficiente.Vilveria a utilizar este servicio sin lugar a dudas.Da mucha seguridad
Our customers' reviews
These are genuine reviews written by our customers.5 out of 8,955 reviews
04 / 13 / 2025
Sevilla , Spain
La empresa te manda un WhatsApp con un vídeo indicando el lugar de encuentro una vez aterrizas en el aeropuerto. Este se encuentra a 50 metros de la puerta de salida. Todo muy sencillo, llegas das tu nombre o número de reserva y tras eso te llevan al parking que está a 30 segundos del punto de encuentro y allí te recoge tu transfer. Todo perfecto Translate this opinion into English.
The company sends you a WhatsApp message with a video indicating the meeting point once you land at the airport. It's located 50 meters from the departure gate. Everything is very simple: you arrive, give your name or reservation number, and then they take you to the parking lot, 30 seconds from the meeting point, where your transfer will pick you up. Everything is perfect. Opinion translated. Show original.
03 / 12 / 2025
Spain
Cogimos el traslado para 5 personas. Aeropuerto - Hotel y viceversa. Fueron muy puntuales y fácil de encontrar gracias a la descripción. Pendientes en todo momento vía WhatsApp. Furgoneta amplia, cómoda y elegante. Fue un verdadero acierto contratar los traslados con ellos. Translate this opinion into English.
We booked the transfer for 5 people, airport-hotel and vice versa. They were very punctual and easy to find thanks to the description. They were always available via WhatsApp. The van was spacious, comfortable, and elegant. Booking our transfers with them was a great idea. Opinion translated. Show original.
02 / 22 / 2025
Spain
Muy buena experiencia Contacto el dia previo para confirmar recogida y condiciones. El conductor fue muy puntual y nos avisó de su llegada .El traslado fue comodo y seguro a pesar de las condiciones climáticas. Conductor muy educado y buen coche, amplio y confortable. Translate this opinion into English.
Very good experience. Contacted the day before to confirm pick-up and conditions. The driver was very punctual and notified us of his arrival. The transfer was comfortable and safe despite the weather conditions. Very polite driver and good car, spacious and comfortable. Opinion translated. Show original.
02 / 22 / 2025
Andorra
La atención estuvo muy bien. Como pega: Tuvimos un pinchazo en la carretera y hubo que cambiar de vehículo. En ambos vehículos, en algunos asientos los cinturones de seguridad del vehículo no permiten abrocharse. Pudo haber habido un accidente con consecuencias para los pasajeros Translate this opinion into English.
The service was very good. One drawback: We had a puncture on the road and had to change vehicles. In both vehicles, the seat belts in some seats do not allow you to fasten them. There could have been an accident with consequences for the passengers. Opinion translated. Show original.
02 / 17 / 2025
Spain
Excepcional!!creo que el conductor ha sido lo mejor de todo.Un profesional en toda regla y con un afán por ayudar en todo momento que es de agradecer.Por una confusión mía con el nombre del aeropuerto puse el que no era y me di cuenta cuando ya estábamos montado y a mediodía camino,pues el conductor hizo todo lo posible por llevarnos al correcto y así fue.Nos llevo y llegamos sin problema y con tiempo suficiente.Vilveria a utilizar este servicio sin lugar a dudas.Da mucha seguridad