P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Havana with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes to get to the city center from José Martí International Airport. If you are traveling from Varadero, it takes 2 hours and 20 minutes. Please note that you have to be in the Airport at least 2 hours in advance.
Shared transfers are only from hotels, and are not available for pick up from private addresses, such as apartments.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Recogida en T3 José Martí hacia hotel en Habana Vieja, estuvo fenomenal.
A pesar de que el vuelo llegó atrasado nos esperaron.
Lo recomiendo, transporte seguro y chofer responsable.
Lo único y que creo que tienen todos los coches allí, es el olor a combustible que se siente dentro. Que a veces puede ser incómodo.
I travelled with teenagers
10
12 / 10 / 2024
V
Visnja
Serbia
Great, right on time.
I travelled by myself
10
12 / 07 / 2024
R
Rhonda Schaafsma
Taber, Canada
Our cab driver was very friendly and attentive and excellent
Perfect service! We were a bit delayed with the luggage pick up and contacted the organisers via WhatsApp in English and got a reply instantly with help. After exiting the airport someone was waiting for us with our name on a sign so it was super easy. Modern Mercedes car with AC and friendly driver. I recommend if you don't want any stress with transport :)
I travelled with my partner
8
11 / 27 / 2024
M
Maria Jose
Las Condes, Chile
Mi traslado no estaba agendado, por lo que debí esperar más de una hora una solución . Muy amablemente Emma y Roberto de Havana tour me ayudaron a resolverlo. Finalmente viajé con Víctor en un taxi quien también fue muy amable y agradable
Translate this opinion into English.
My transfer was not scheduled, so I had to wait more than an hour for a solution. Very kindly Emma and Roberto from Havana tour helped me to solve it. Finally I traveled with Victor in a taxi who was also very kind and pleasant.
Opinion translated. Show original.
I travelled by myself
10
11 / 24 / 2024
A
Arlene
Tenerife , Spain
Absolutamente perfecto.Muy puntual y un trato excelente.Seguiremos con Civitatis sin dudas
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,439 review
10 / 11 / 2024
Madrid, Spain
Recogida en T3 José Martí hacia hotel en Habana Vieja, estuvo fenomenal. A pesar de que el vuelo llegó atrasado nos esperaron. Lo recomiendo, transporte seguro y chofer responsable. Lo único y que creo que tienen todos los coches allí, es el olor a combustible que se siente dentro. Que a veces puede ser incómodo.
12 / 10 / 2024
Serbia
Great, right on time.
12 / 07 / 2024
Taber, Canada
Our cab driver was very friendly and attentive and excellent
12 / 07 / 2024
Argentina
Muy bien!!! Translate this opinion into English.
Very good!!! Opinion translated. Show original.
12 / 01 / 2024
Montreal, Canada
Perfecto Translate this opinion into English.
Perfect Opinion translated. Show original.
5 out of 987 reviews
11 / 22 / 2024
Praha, Czech Republic
Perfect service! We were a bit delayed with the luggage pick up and contacted the organisers via WhatsApp in English and got a reply instantly with help. After exiting the airport someone was waiting for us with our name on a sign so it was super easy. Modern Mercedes car with AC and friendly driver. I recommend if you don't want any stress with transport :)
11 / 27 / 2024
Las Condes, Chile
Mi traslado no estaba agendado, por lo que debí esperar más de una hora una solución . Muy amablemente Emma y Roberto de Havana tour me ayudaron a resolverlo. Finalmente viajé con Víctor en un taxi quien también fue muy amable y agradable Translate this opinion into English.
My transfer was not scheduled, so I had to wait more than an hour for a solution. Very kindly Emma and Roberto from Havana tour helped me to solve it. Finally I traveled with Victor in a taxi who was also very kind and pleasant. Opinion translated. Show original.
11 / 24 / 2024
Tenerife , Spain
Absolutamente perfecto.Muy puntual y un trato excelente.Seguiremos con Civitatis sin dudas
11 / 17 / 2024
Spain
El traslado fue perfecto y puntual Translate this opinion into English.
The transfer was perfect and punctual. Opinion translated. Show original.
11 / 10 / 2024
United Kingdom
Great service with no problems