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9.12 / 109.12 11,942 reviews
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207,665travellers have enjoyed tours here
FAQs
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P - How far ahead of time should I book my transfer?
R -It is possible to book a private transfer service in Getafe with a minimum of 4 hours in advance -
P - How long does the journey from the hotel to the airport take?
R -If you book a return airport transfer service, we recommend calculating two and a half hours before the flight departure time. It takes approximately 30 minutes to get to Barajas Airport from the city centre.
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P - What pick up time should I choose?
R -For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time. -
P - How long will the driver wait for me?
R -- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 30 minutes from the time indicated when making your reservation.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
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P - Where will the driver be waiting for me?
R -- Airports:
- Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
- Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
- Airports:
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P - Are the prices final? Are there any extra charges?
R -Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
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P - How many people can travel in the vehicle?
R -The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
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P - How many suitcases can I take?
R -During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
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P - Are child seats available?
R -During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
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P - How can I find out my flight number?
R -The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
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P - Do I have to let someone know if my flight, boat, or train is delayed?
R -Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
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P - Why do I need a working mobile phone?
R -A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
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P - Who is responsible for a missed flight?
R -The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
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P - Is it possible to make various stops?
R -If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
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P - Can I share the vehicle with other people?
R -We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
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P - Will the driver speak English?
R -Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
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P - Do you have transfers in other destinations?
R -Yes, here you can see all the destinations where we offer airport transfers.
Do you have any questions?
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle? Find answers to our most frequently asked questions.
If you have any other questions please contact us
Our customers' reviews
These are genuine reviews written by our customers.5 out of 11,942 reviews
01 / 22 / 2025
Madrid, Spain
Adrian es espectacular profesional. No tengo palabras. Gracias! Además de gran profesional y con un autobús perfecto. Es una persona tan humana, agradable y servicial que, nos ha mejorado el día. Sin el hubiera sido imposible. Ojalá que lo tengamos en nuestro transfer Out también el 28/01 al aeropuerto . Mis clientes son de Estados Unidos y eternamente agradecidos
03 / 31 / 2024
Sant AdriÀ De BesÒs (barcelona), Spain
El traslado, correcto. Pero el traslado del día 28 Marzo de ATOCHA al hotel reserva 1752777, aún estamos esperando al conductor en el parking Saba. Tuvimos que alquilar un taxi, que nos costó 10 €, más lo que pagamos a Udes. 19 €, total 29 €. Nos gustaría recibir una excusa. Gracias Translate this opinion into English.
The transfer, correct. But the transfer on March 28 from ATOCHA to the hotel reservation 1752777, we are still waiting for the driver in the Saba parking lot. We had to rent a taxi, which cost us €10, plus what we paid to you. €19, total €29. We would like to receive an excuse. Thank you Opinion translated. Show original.
03 / 24 / 2025
Querétaro , Mexico
Simplemente excelente, José Miguel el conductor fue además de amable y profesional, sumamente paciente considerando el enorme tiempo que hemos tenido que esperar por nuestras maletas y dada la hora que logramos salir del apto. Por demás gentil de esperarnos. Muy agradecidos con su gran trabajo y actitud! Translate this opinion into English.
Simply excellent. José Miguel, the driver, was not only friendly and professional, but also extremely patient considering the length of time we had to wait for our bags and the time we were able to check out of the apartment. He was also very kind to wait for us. We are very grateful for his excellent work and attitude! Opinion translated. Show original.
02 / 21 / 2025
Palma , Spain
Hola. Todo ha estado perfecto y el traslado ha ido super bien. Solo una observación, a la hora de adquirir el producto, estaría bien, dejar claro que los precios pueden cambiar según el trayecto deseado, aunque es cierto que después puedes decidir no aceptar el traslado. Si ya sabes esta información, puedes informar al resto de los ocupantes. Pero todo ha sido ok. Translate this opinion into English.
Hello. Everything was perfect and the transfer went really well. Just one observation: when purchasing the product, it would be good to make it clear that prices can change depending on the desired route, although it is true that you can later decide not to accept the transfer. If you already know this information, you can inform the other occupants. But everything was ok. Opinion translated. Show original.
01 / 29 / 2025
Buenos Aires , Argentina
Excelente servicio. El conductor se contactó conmigo con anterioridad y me pasó los datos necesarios para encontrarnos, lo cual fue muy útil. Estuvo en perfecto horario en el lugar pactado y ha sido muy prudente al conducir. A su vez, cuando contraté el servicio en la oficina, la vendedora me ayudó mucho para poder buscar juntas un buen punto de recogida. Muy recomendable! Translate this opinion into English.
Excellent service. The driver contacted me in advance and gave me the necessary information to meet us, which was very useful. He was on time at the agreed place and was very careful when driving. Also, when I booked the service at the office, the saleswoman helped me a lot so we could find a good pick-up point together. Highly recommended! Opinion translated. Show original.