P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Foz do Iguaçu with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Foz do Iguazú Airport and the centre of the city varies between 20 and 45 minutes. We recommend that you book your pick up at least 2 and a half hours in advance.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Dmecio ha sido puntual y muy amable, además de amenizar el trayecto al hotel explicándome los lugares por los que pasaba y me ha dado consejos para mi estancia.
Translate this opinion into English.
Dmecio was punctual and very kind, and made the trip to the hotel more pleasant by explaining the places he passed through and giving me advice for my stay.
Opinion translated. Show original.
Everything went well! They were waiting for me at the airport and dropped me off at the hotel door, as agreed.
Opinion translated. Show original.
10
10 / 24 / 2024
A
Alfonso Tellado Sande
Ferrol, Spain
I travelled with friends
10
10 / 20 / 2024
A
Alfonso Tellado Sande
Ferrol , Spain
I travelled with friends
5 out of 12 reviews
6
09 / 02 / 2022
J
Jorge
Curitiba, Brazil
O transfer foi normal, mas a comunicação foi pessima. Me enviaram um dia antes do transfer um email comunicando horario de chegada ao hotel as 4:30 hs. Mas anteriormente ja tinha recebido do serviço receptivo em Foz do Iguaçu o horario de 3:50 a chegada do transfer ao hotel.
Muita confusao nas informaçoes enviadas.
I travelled by myself
Como era uma transferência compartilhada, o serviço começou em uma hora, mas demorou um pouco mais para chegar ao seu hotel. Pedimos desculpas pelo inconveniente. Entretanto, podemos confirmar que o serviço foi realizado corretamente.
10
07 / 17 / 2022
M
Milena Maria
Brazil
A empresa MMC terceirizada pela civatis, que opera em Foz, foi excelente! Todos os serviços que fechei com eles como translados e passeios, se mostraram super pontuais e os motoristas muito cuidadosos durante as viagens, respeitando limites e passando devagar em lombadas!
E antes de cada serviço eles enviavam mensagem confirmando horário de partida e documentos necessários para cada passeio!
Experiência otima, recomendo!
Translate this opinion into English.
The MMC company outsourced by civatis, which operates in Foz, was excellent! All the services I arranged with them, such as transfers and tours, were super punctual and the drivers were very careful during the trips, respecting limits and going slowly over speed bumps! And before each service they sent a message confirming departure time and documents needed for each tour! Great experience, I recommend!
Opinion translated. Show original.
I travelled by myself
10
11 / 16 / 2022
P
Pius
Wettingen, Switzerland
He was waiting on time, clean car, frendly man und good driver. Perfect!
Our customers' reviews
These are genuine reviews written by our customers.5 out of 75 reviews
10 / 12 / 2024
Madrid , Spain
Dmecio ha sido puntual y muy amable, además de amenizar el trayecto al hotel explicándome los lugares por los que pasaba y me ha dado consejos para mi estancia. Translate this opinion into English.
Dmecio was punctual and very kind, and made the trip to the hotel more pleasant by explaining the places he passed through and giving me advice for my stay. Opinion translated. Show original.
09 / 08 / 2024
Bogota, Colombia
excelente puntual y amable Translate this opinion into English.
Excellent, punctual and friendly Opinion translated. Show original.
08 / 28 / 2024
Brazil
Correu tudo bem! Estavam me esperando no aeroporto e me deixaram na porta do hotel, conforme o combinado. Translate this opinion into English.
Everything went well! They were waiting for me at the airport and dropped me off at the hotel door, as agreed. Opinion translated. Show original.
10 / 24 / 2024
Ferrol, Spain
10 / 20 / 2024
Ferrol , Spain
5 out of 12 reviews
09 / 02 / 2022
Curitiba, Brazil
O transfer foi normal, mas a comunicação foi pessima. Me enviaram um dia antes do transfer um email comunicando horario de chegada ao hotel as 4:30 hs. Mas anteriormente ja tinha recebido do serviço receptivo em Foz do Iguaçu o horario de 3:50 a chegada do transfer ao hotel. Muita confusao nas informaçoes enviadas.
Como era uma transferência compartilhada, o serviço começou em uma hora, mas demorou um pouco mais para chegar ao seu hotel. Pedimos desculpas pelo inconveniente. Entretanto, podemos confirmar que o serviço foi realizado corretamente.
07 / 17 / 2022
Brazil
A empresa MMC terceirizada pela civatis, que opera em Foz, foi excelente! Todos os serviços que fechei com eles como translados e passeios, se mostraram super pontuais e os motoristas muito cuidadosos durante as viagens, respeitando limites e passando devagar em lombadas! E antes de cada serviço eles enviavam mensagem confirmando horário de partida e documentos necessários para cada passeio! Experiência otima, recomendo! Translate this opinion into English.
The MMC company outsourced by civatis, which operates in Foz, was excellent! All the services I arranged with them, such as transfers and tours, were super punctual and the drivers were very careful during the trips, respecting limits and going slowly over speed bumps! And before each service they sent a message confirming departure time and documents needed for each tour! Great experience, I recommend! Opinion translated. Show original.
11 / 16 / 2022
Wettingen, Switzerland
He was waiting on time, clean car, frendly man und good driver. Perfect!
12 / 10 / 2021
Cuenca, Ecuador
Muy puntual y amable Translate this opinion into English.
Very punctual and friendly Opinion translated. Show original.
11 / 17 / 2021
Spain
El conductor muy amable. Translate this opinion into English.
Very friendly driver. Opinion translated. Show original.