P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Fortaleza with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Fortaleza Airport and the centre of the city varies between 15 and 30 minutes. We recommend that you book your pick up at least 2 hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Fomos atendidas pelo mesmo motorista que havia nos levado ao hotel quando chegamos a Fortaleza. Nos buscou no hotel antes do horário, e foi muito atencioso.
Translate this opinion into English.
We were met by the same driver who had taken us to the hotel when we arrived in Fortaleza. He picked us up at the hotel ahead of time, and was very attentive.
Opinion translated. Show original.
I travelled with teenagers
10
06 / 11 / 2024
M
Mirtes
Curitiba , Brazil
O transfer foi ótimo. Quando pousamos o motorista já tinha enviado mensagem informando que estava nos aguardando e o local de encontro. Foi muito simpático e gentil e todo o trajeto até o hotel foi muito tranquilo. A experiência foi excelente.
Translate this opinion into English.
The transfer was great. When we landed, the driver had already sent a message informing us that he was waiting for us and the meeting place. He was very friendly and kind and the entire journey to the hotel was very peaceful. The experience was excellent.
Opinion translated. Show original.
I travelled with teenagers
6
03 / 29 / 2024
C
Claudia Gadea
Uruguay
buen día, el chofer manejaba y manipulaba el celular, no me sentí cómodo en el traslado
I travelled with small children
Todos nuestros conductores son profesionales que respetan las normas al volante. Nos aseguraremos de que esto siga siendo así. Igualmente, agradecemos y tomamos nota de los comentarios con intención de seguir mejorando.
5 out of 34 reviews
10
09 / 23 / 2024
T
Tamara
Madrid, Spain
Se pusieron en contacto conmigo el día antes para confirmar (aunque yo no lo vi) y antes de la recogida para aclarar dónde me esperaban.
Lo unico un poco confuso para mí que esperaba algún cartel o identificación, pero conseguimos encontrarnos. Y muy bien.
I travelled by myself
10
12 / 04 / 2023
M
Maria Victoria
Rosario, Argentina
no solo compre transfer a aeropuerto sino que también excursiones. excelente todo.
Siempre se mantienen comunicados los choferes antes de buscarte, son muy amables. Los guias q acompañaban las excursiones t asesoran y te explican todo.
Ademas es de las opciones mas economicas.
sumamente recomendable
Translate this opinion into English.
Not only buy airport transfer but also excursions. everything excellent. The drivers always keep in touch before picking you up, they are very friendly. The guides who accompanied the excursions advise you and explain everything to you. It is also one of the most economical options. highly recommended
Opinion translated. Show original.
I travelled with small children
6
02 / 05 / 2023
N
Nicole
Viña Del Mar , Chile
En general cuando uno contrata un traslado, al llegar al aeropuerto está el conductor esperándote con un cartel con tu nombre para que puedas indentificarlo rápido. En este caso el conductor estaba afuera en su auto y tuve que comunicarme con él por Whatsapp parq que se acercara a la puerta, y cuando llegó nunca se bajó para buscarme, sino que tuve que identificar su auto y subirme, como si fuera un Uber. Al menos la conducción fue tranquila y segura.
I travelled by myself
En ocasiones, los conductores no pueden abandonar los vehículos y por ello os indicamos que si no localizáis el cartel os pongáis en contacto con ellos o con el proveedor local. Sentimos que el servicio no haya estado a la altura de tus expectativas. Trabajamos en todo momento para mejorar.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 23 reviews
01 / 06 / 2025
Araraquara , Brazil
Sr Nilson muito atencioso, educado e prestativo Translate this opinion into English.
Mr Nilson very attentive, polite and helpful Opinion translated. Show original.
09 / 07 / 2024
Montevideo, Uruguay
A tiempo ,conductor correcto Translate this opinion into English.
On time, correct driver Opinion translated. Show original.
06 / 17 / 2024
Curitiba , Brazil
Fomos atendidas pelo mesmo motorista que havia nos levado ao hotel quando chegamos a Fortaleza. Nos buscou no hotel antes do horário, e foi muito atencioso. Translate this opinion into English.
We were met by the same driver who had taken us to the hotel when we arrived in Fortaleza. He picked us up at the hotel ahead of time, and was very attentive. Opinion translated. Show original.
06 / 11 / 2024
Curitiba , Brazil
O transfer foi ótimo. Quando pousamos o motorista já tinha enviado mensagem informando que estava nos aguardando e o local de encontro. Foi muito simpático e gentil e todo o trajeto até o hotel foi muito tranquilo. A experiência foi excelente. Translate this opinion into English.
The transfer was great. When we landed, the driver had already sent a message informing us that he was waiting for us and the meeting place. He was very friendly and kind and the entire journey to the hotel was very peaceful. The experience was excellent. Opinion translated. Show original.
03 / 29 / 2024
Uruguay
buen día, el chofer manejaba y manipulaba el celular, no me sentí cómodo en el traslado
Todos nuestros conductores son profesionales que respetan las normas al volante. Nos aseguraremos de que esto siga siendo así. Igualmente, agradecemos y tomamos nota de los comentarios con intención de seguir mejorando.
5 out of 34 reviews
09 / 23 / 2024
Madrid, Spain
Se pusieron en contacto conmigo el día antes para confirmar (aunque yo no lo vi) y antes de la recogida para aclarar dónde me esperaban. Lo unico un poco confuso para mí que esperaba algún cartel o identificación, pero conseguimos encontrarnos. Y muy bien.
12 / 04 / 2023
Rosario, Argentina
no solo compre transfer a aeropuerto sino que también excursiones. excelente todo. Siempre se mantienen comunicados los choferes antes de buscarte, son muy amables. Los guias q acompañaban las excursiones t asesoran y te explican todo. Ademas es de las opciones mas economicas. sumamente recomendable Translate this opinion into English.
Not only buy airport transfer but also excursions. everything excellent. The drivers always keep in touch before picking you up, they are very friendly. The guides who accompanied the excursions advise you and explain everything to you. It is also one of the most economical options. highly recommended Opinion translated. Show original.
02 / 05 / 2023
Viña Del Mar , Chile
En general cuando uno contrata un traslado, al llegar al aeropuerto está el conductor esperándote con un cartel con tu nombre para que puedas indentificarlo rápido. En este caso el conductor estaba afuera en su auto y tuve que comunicarme con él por Whatsapp parq que se acercara a la puerta, y cuando llegó nunca se bajó para buscarme, sino que tuve que identificar su auto y subirme, como si fuera un Uber. Al menos la conducción fue tranquila y segura.
En ocasiones, los conductores no pueden abandonar los vehículos y por ello os indicamos que si no localizáis el cartel os pongáis en contacto con ellos o con el proveedor local. Sentimos que el servicio no haya estado a la altura de tus expectativas. Trabajamos en todo momento para mejorar.
08 / 23 / 2024
Junin, Argentina
Muy correcto y en horario. Translate this opinion into English.
Very correct and on time. Opinion translated. Show original.
07 / 27 / 2024
Maldonado, Uruguay
Excelente comunicación con el chófer!! Puntualidad y calidez en el trato. Recomiendo absolutamente!!! Translate this opinion into English.
Excellent communication with the driver!! Punctuality and warmth in treatment. I absolutely recommend!!! Opinion translated. Show original.