P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Delhi with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
Depending on the traffic, it takes between 30 minutes and one hour to get from Delhi Airport to the city centre. We recommend you book your return transfer at least 3 hours before your flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Excelente, a empresa entrou em contato no dia anterior
O voo de Kathmandu para Delhi atrasou mais de uma hora , mas sempre mantivemos contato por WhatsApp e na hora que chegamos o motorista estava nos esperando.
O motorista muito educado e atencioso!
Enfim deu tudo certo
Translate this opinion into English.
Excellent, the company contacted us the day before. The flight from Kathmandu to Delhi was delayed by more than an hour, but we always kept in touch via WhatsApp and when we arrived the driver was waiting for us. The driver was very polite and attentive! Anyway, everything went well.
Opinion translated. Show original.
El chico muy amable, no estaba clara la dirección del hotel, y se preocupó de ir andando a buscarlo por una calle.
Translate this opinion into English.
The guy was very friendly, the address of the hotel was not clear, and he took the trouble to walk to find it on a street.
Opinion translated. Show original.
I travelled with my partner
10
11 / 25 / 2023
A
Anonymous
Cdmx, Mexico
El conductor me contactó por WhatsApp como una hora antes, y nos mantuvimos en comunicación hasta que llegó, por lo que nos fue avisando dónde estaba y cuánto tiempo le faltaba, lo que hizo muy fácil que ambos estuviéramos en la puerta del hotel al mismo tiempo.
Salimos rumbo al aeropuerto puntualmente (incluso un poco antes de la hora programada), y llegamos con suficiente tiempo para hacer todos los trámites sin prisa y poder tomar nuestro vuelo sin contratiempos.
Todo muy bien!
Translate this opinion into English.
The driver contacted me by WhatsApp about an hour before, and we stayed in communication until he arrived, so he let us know where he was and how much time he had left, which made it very easy for both of us to be at the hotel door at the same time. . We left for the airport punctually (even a little before the scheduled time), and we arrived with enough time to do all the paperwork without rushing and be able to take our flight without any setbacks. All very well!
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 61 reviews
12 / 05 / 2024
São Paulo, Brazil
Excelente, a empresa entrou em contato no dia anterior O voo de Kathmandu para Delhi atrasou mais de uma hora , mas sempre mantivemos contato por WhatsApp e na hora que chegamos o motorista estava nos esperando. O motorista muito educado e atencioso! Enfim deu tudo certo Translate this opinion into English.
Excellent, the company contacted us the day before. The flight from Kathmandu to Delhi was delayed by more than an hour, but we always kept in touch via WhatsApp and when we arrived the driver was waiting for us. The driver was very polite and attentive! Anyway, everything went well. Opinion translated. Show original.
12 / 01 / 2024
Sevilla, Spain
El chófer puntual y buena persona Translate this opinion into English.
The driver was punctual and a good person Opinion translated. Show original.
12 / 01 / 2024
Spain
El chico muy amable, no estaba clara la dirección del hotel, y se preocupó de ir andando a buscarlo por una calle. Translate this opinion into English.
The guy was very friendly, the address of the hotel was not clear, and he took the trouble to walk to find it on a street. Opinion translated. Show original.
11 / 25 / 2023
Cdmx, Mexico
El conductor me contactó por WhatsApp como una hora antes, y nos mantuvimos en comunicación hasta que llegó, por lo que nos fue avisando dónde estaba y cuánto tiempo le faltaba, lo que hizo muy fácil que ambos estuviéramos en la puerta del hotel al mismo tiempo. Salimos rumbo al aeropuerto puntualmente (incluso un poco antes de la hora programada), y llegamos con suficiente tiempo para hacer todos los trámites sin prisa y poder tomar nuestro vuelo sin contratiempos. Todo muy bien! Translate this opinion into English.
The driver contacted me by WhatsApp about an hour before, and we stayed in communication until he arrived, so he let us know where he was and how much time he had left, which made it very easy for both of us to be at the hotel door at the same time. . We left for the airport punctually (even a little before the scheduled time), and we arrived with enough time to do all the paperwork without rushing and be able to take our flight without any setbacks. All very well! Opinion translated. Show original.
08 / 27 / 2024
Barcelona , Spain
Conductor muy atento, muy puntual y amable. Translate this opinion into English.
Very attentive driver, very punctual and friendly. Opinion translated. Show original.