P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Cozumel with a minimum of 30 hours in advance
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
Was a little confusing finding the right people at the airport just due to the set up but once we did they were excellent and courteous and got us to our hotel safely. At the airport there’s a ton of people trying to sell you transportation service to get you to your hotel when you get past customs, I just had to keep showing the voucher that they emailed me to different sales people until eventually I found the right people. All in all it went much better than I expected considering the reviews
I travelled with teenagers
6
07 / 13 / 2024
A
Anonymous
Las Vegas, The United States
Driver was excellent. Very nice and knowledgeable. Only problem was there was some confusion with our reservation. Took 10 minutes as our reservation was not in the system.
I travelled with my partner
We have checked that the reservation was correctly confirmed in our system. We regret any confusion with the local supplier's system. Fortunately, it was solved quickly.
6
06 / 24 / 2024
A
Anonymous
Phoenix, The United States
No one was waiting for us with my name to identify. Had to look around for minutes and ask other drivers.
On way back it was just a taxi. I could have paid a taxi myself at the resort.
I travelled with small children
For such circumstances we provide a telephone number for emergencies. We regret any inconvenience that occurred, and are glad to hear that it was resolved.
6
05 / 27 / 2024
L
Landon Truax
The United States
Could not find the board with our name and called the number and no one would help. Finally after and hour we found our name and got to our resort. Drive was fantastic the customer service I talked to sucked.
10
05 / 26 / 2024
S
Sarah
The United States
Tulia was amazing and got me to and from my destination safely.! Will definitely use again!
Our customers' reviews
These are genuine reviews written by our customers.5 out of 36 reviews
02 / 24 / 2024
The United States
Was a little confusing finding the right people at the airport just due to the set up but once we did they were excellent and courteous and got us to our hotel safely. At the airport there’s a ton of people trying to sell you transportation service to get you to your hotel when you get past customs, I just had to keep showing the voucher that they emailed me to different sales people until eventually I found the right people. All in all it went much better than I expected considering the reviews
07 / 13 / 2024
Las Vegas, The United States
Driver was excellent. Very nice and knowledgeable. Only problem was there was some confusion with our reservation. Took 10 minutes as our reservation was not in the system.
We have checked that the reservation was correctly confirmed in our system. We regret any confusion with the local supplier's system. Fortunately, it was solved quickly.
06 / 24 / 2024
Phoenix, The United States
No one was waiting for us with my name to identify. Had to look around for minutes and ask other drivers. On way back it was just a taxi. I could have paid a taxi myself at the resort.
For such circumstances we provide a telephone number for emergencies. We regret any inconvenience that occurred, and are glad to hear that it was resolved.
05 / 27 / 2024
The United States
Could not find the board with our name and called the number and no one would help. Finally after and hour we found our name and got to our resort. Drive was fantastic the customer service I talked to sucked.
05 / 26 / 2024
The United States
Tulia was amazing and got me to and from my destination safely.! Will definitely use again!