P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Cartagena de Indias with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Cartagena de Indias Airport and the centre of the city varies between 15 and 30 minutes. We recommend that you book your pick up at least 2 hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Fue puntual....me estaba esperando en la salida y me esperó unos minutos debido a un percance ...fue muy cortéz.......recomiendo.
I travelled with my partner
10
11 / 16 / 2024
W
Wilmari
The Dominican Republic
se comunicaron todo el tiempo y estuvieron pendientes de nuestro vuelo .éramos 7 y el transporte era cómodo y suficiente para nuestro equipaje
Translate this opinion into English.
They communicated all the time and were aware of our flight. There were 7 of us and the transportation was comfortable and sufficient for our luggage.
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I travelled with friends
10
11 / 11 / 2024
A
Antonia Maria
Santa Cruz De Tenerife, Spain
Me estaban esperando en la misma sala de recogida de equipajes y me condujeron hasta el coche. El chófer me fue contando temas de la ciudad, muy cordiales y atentos.
Translate this opinion into English.
They were waiting for me in the baggage claim area and took me to the car. The driver was very friendly and attentive, telling me about the city.
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Genial, nos estaba esperando en la misma salida del aeropuerto con el cartel y se puso en contacto con nosotros para facilitarnos toda la información. Recomendable
Translate this opinion into English.
Great, he was waiting for us at the airport exit with the sign and contacted us to give us all the information. Recommended
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Our customers' reviews
These are genuine reviews written by our customers.5 out of 637 reviews
11 / 16 / 2024
Argentina
Fue puntual....me estaba esperando en la salida y me esperó unos minutos debido a un percance ...fue muy cortéz.......recomiendo.
11 / 16 / 2024
The Dominican Republic
se comunicaron todo el tiempo y estuvieron pendientes de nuestro vuelo .éramos 7 y el transporte era cómodo y suficiente para nuestro equipaje Translate this opinion into English.
They communicated all the time and were aware of our flight. There were 7 of us and the transportation was comfortable and sufficient for our luggage. Opinion translated. Show original.
11 / 11 / 2024
Santa Cruz De Tenerife, Spain
Me estaban esperando en la misma sala de recogida de equipajes y me condujeron hasta el coche. El chófer me fue contando temas de la ciudad, muy cordiales y atentos. Translate this opinion into English.
They were waiting for me in the baggage claim area and took me to the car. The driver was very friendly and attentive, telling me about the city. Opinion translated. Show original.
11 / 05 / 2024
Panama, Panama
Puntual y muy buena conductora. Translate this opinion into English.
Punctual and very good driver. Opinion translated. Show original.
10 / 28 / 2024
Salvador, Brazil
Pontual Direção responsável ar condicionado eficiente Translate this opinion into English.
Punctual Responsible management Efficient air conditioning Opinion translated. Show original.
5 out of 173 reviews
11 / 10 / 2024
Mendoza , Argentina
Excelente servicio,, seguro y puntual, el chófer muy atento. Lo recomiendo Translate this opinion into English.
Excellent service, safe and punctual, the driver was very attentive. I recommend it. Opinion translated. Show original.
08 / 14 / 2024
Madrid , Spain
Genial, nos estaba esperando en la misma salida del aeropuerto con el cartel y se puso en contacto con nosotros para facilitarnos toda la información. Recomendable Translate this opinion into English.
Great, he was waiting for us at the airport exit with the sign and contacted us to give us all the information. Recommended Opinion translated. Show original.
08 / 10 / 2024
Madrid , Spain
Genial. Se pusieron en contacto con nosotros y la conductora en todo momento informándonos. Puntuales. Translate this opinion into English.
Great. They were in contact with us and the driver at all times, informing us. Punctual. Opinion translated. Show original.
11 / 02 / 2024
Panama, Panama
10 / 09 / 2024
Bucaramanga, Colombia