P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Cala en Bosch with a minimum of 18 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The time can vary greatly depending on where your accommodation is in Menorca. If you are staying in Cala'n Bosch or nearby, it can take up to 1 hour to get to the airport. We recommend getting to the airport between 1,5 and 2 hours before the flight departure time.
Child car seats
Our supplier charges an extra 6€ per baby car seat. This surcharge will have to be paid directly to the driver.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
All'arrivo in aeroporto non era presente l'autista . Abbiamo dovuto ripetutamente chiedere al desk di contattare il fornitore per farci venire a prendete. Dopo mezz'ora abbondante è arrivato. Inoltre ci ha chiesto in anticipo il costo dei seggiolini dei bambini anche per il ritorno.
I travelled with small children
Ci dispiace che l'autista non abbia potuto parcheggiare e accedere alla sala arrivi per aspettarvi. Siamo tuttavia lieti che siano riusciti ad assisterla al vicino sportello. D'altra parte, abbiamo confermato che le è stato addebitato anche il seggiolino per bambini nel trasferimento di ritorno. Questo è stato fatto per la sua comodità. Ci scusiamo se non è stato di suo gradimento.
6
06 / 12 / 2022
E
Elixabete
Spain
El conductor, Tobías, un tipo estupendo. Xisco,
el responsable de las Berlinas, nos atendió maravillosamente.
Sin embargo, fue un desastre la organización: mi reserva, pagada, no existía para la persona que atendía el teléfono. Tuvimos suerte de que Tobías estuviese en la zona, para trasladarnos.
Creo que no deben negarse al cliente sus derechos, más cuando esté último tiene a la vista una copia impresa de su justificante de pago.
I travelled with my partner
Hemos confirmado que tu reserva fue realizada correctamente, y que salió puntualmente de nuestro sistema. Sentimos si hubo algún problema para reconocerla en destino. Nos aseguraremos de que no vuelva a suceder.
10
06 / 05 / 2022
L
Lidia Ruiz Perez
Spain
Contratamos el servicio de traslado del aeropuerto al hotel ida y vuelta y no sólo nos dieron un buen servicio, además nos consiguieron el contacto de una empresa de alquiler de coches para los días que teníamos en el destino y a los 20 minutos de llamar de su parte teníamos coche en la puerta del alojamiento cuando por lo visto nos habían dicho en el hotel que estaba el tema complicado para conseguir coche. Así que encantados de haber contratado con ellos.
Translate this opinion into English.
We hired the transfer service from the airport to the hotel round trip and not only did they give us a good service, they also got us the contact of a car rental company for the days we had in the destination and within 20 minutes of calling from them We had a car at the door of the accommodation when apparently they had told us at the hotel that it was difficult to get a car. So delighted to have contracted with them.
Opinion translated. Show original.
I travelled with friends
8
08 / 14 / 2018
J
Julio
Vigo, Spain
Vehículo profesional que por ley no necesita llevar alzador ni silla para niños.
Después de acordar que no hace falta la silla en el momento de recogernos el conductor coloca la silla para la niña y al final del trayecto me pide que le abone 7.70€.
Por lo demás un 10.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 604 reviews
10 / 18 / 2024
United Kingdom
06 / 18 / 2023
Italy
All'arrivo in aeroporto non era presente l'autista . Abbiamo dovuto ripetutamente chiedere al desk di contattare il fornitore per farci venire a prendete. Dopo mezz'ora abbondante è arrivato. Inoltre ci ha chiesto in anticipo il costo dei seggiolini dei bambini anche per il ritorno.
Ci dispiace che l'autista non abbia potuto parcheggiare e accedere alla sala arrivi per aspettarvi. Siamo tuttavia lieti che siano riusciti ad assisterla al vicino sportello. D'altra parte, abbiamo confermato che le è stato addebitato anche il seggiolino per bambini nel trasferimento di ritorno. Questo è stato fatto per la sua comodità. Ci scusiamo se non è stato di suo gradimento.
06 / 12 / 2022
Spain
El conductor, Tobías, un tipo estupendo. Xisco, el responsable de las Berlinas, nos atendió maravillosamente. Sin embargo, fue un desastre la organización: mi reserva, pagada, no existía para la persona que atendía el teléfono. Tuvimos suerte de que Tobías estuviese en la zona, para trasladarnos. Creo que no deben negarse al cliente sus derechos, más cuando esté último tiene a la vista una copia impresa de su justificante de pago.
Hemos confirmado que tu reserva fue realizada correctamente, y que salió puntualmente de nuestro sistema. Sentimos si hubo algún problema para reconocerla en destino. Nos aseguraremos de que no vuelva a suceder.
06 / 05 / 2022
Spain
Contratamos el servicio de traslado del aeropuerto al hotel ida y vuelta y no sólo nos dieron un buen servicio, además nos consiguieron el contacto de una empresa de alquiler de coches para los días que teníamos en el destino y a los 20 minutos de llamar de su parte teníamos coche en la puerta del alojamiento cuando por lo visto nos habían dicho en el hotel que estaba el tema complicado para conseguir coche. Así que encantados de haber contratado con ellos. Translate this opinion into English.
We hired the transfer service from the airport to the hotel round trip and not only did they give us a good service, they also got us the contact of a car rental company for the days we had in the destination and within 20 minutes of calling from them We had a car at the door of the accommodation when apparently they had told us at the hotel that it was difficult to get a car. So delighted to have contracted with them. Opinion translated. Show original.
08 / 14 / 2018
Vigo, Spain
Vehículo profesional que por ley no necesita llevar alzador ni silla para niños. Después de acordar que no hace falta la silla en el momento de recogernos el conductor coloca la silla para la niña y al final del trayecto me pide que le abone 7.70€. Por lo demás un 10.