P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Brussels with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Jamil nos recogió tanto a la llegada a Chaleroi como a la vuelta desde Bruselas a Zaventem. Fue encantador, magnífica conducción, agradable y muy empático con nosotros; además, habla perfectamente español. Sin duda volvería a contratar este servicio.
Translate this opinion into English.
Jamil picked us up both on arrival in Chaleroi and on the way back from Brussels to Zaventem. He was charming, excellent driving, pleasant and very empathetic with us; he also speaks perfect Spanish. I would definitely use this service again.
Opinion translated. Show original.
I travelled with teenagers
10
02 / 07 / 2025
S
Sofia Ruiz Contreras
Spain
El conductor Isaam súper simpático y muy dispuesto. Nos ha resuelto las dudas que teníamos acerca de la ciudad y nos dado muy buenas recomendaciones de los sitios mas emblemáticos de la ciudad. Hemos tenido un trayecto magnífico las 8 que íbamos en el mini bus. Asi da gusto viajar.
Translate this opinion into English.
The driver Isaam was super friendly and very helpful. He answered all the questions we had about the city and gave us some great recommendations for the most emblematic places in the city. The 8 of us on the minibus had a great trip. It's a pleasure to travel like this.
Opinion translated. Show original.
I travelled with friends
10
01 / 12 / 2025
P
Pilar
Sevilla, Spain
Tenía el transfer a las 13 y 30, pero por circunstancias de la compañía aérea tuve que cambiar la hora de recogida y puse un mensaje cambiando la hora a las 12 y 30, mensaje que no vieron porque el chofer llegó a las 13 y 15. Salvo este detalle muy bien la recogida y el chofer muy amable.
Translate this opinion into English.
I had the transfer at 1:30 p.m., but due to circumstances with the airline I had to change the pick-up time and I posted a message changing the time to 12:30, a message that they didn't see because the driver arrived at 1:30 p.m. Except for this detail, the pick-up was very good and the driver was very friendly.
Opinion translated. Show original.
I travelled with friends
10
01 / 03 / 2025
M
María José
Valencia, Spain
Conductor impecable, coche muy limpio, música confortable y muy educado. Nos avisó de su llegada minutos antes de la hora indicada.
Un punto a mejorar por parte de Civitatis es que se debería de comunicar al viajero un día antes la confirmación de la recogida para una mayor tranquilidad.
Translate this opinion into English.
Impeccable driver, very clean car, comfortable music and very polite. He notified us of his arrival minutes before the indicated time. One point to improve on the part of Civitatis is that the traveler should be informed a day before the confirmation of the pick-up for greater peace of mind.
Opinion translated. Show original.
I travelled with my partner
10
12 / 26 / 2024
J
Joseba
Vitoria , Spain
Traslado correcto, se comunico el Taxista con nosotros por wasap, que iba a llegar 5 min más tarde, así fue, nos vino a buscar al Starbucks, velocidad correcta, buena conducción y hasta la puerta del destino. Fuimos 2 adultos y 2 niños de 10 y 13 años, recomendable.
Translate this opinion into English.
Correct transfer, the taxi driver contacted us via WhatsApp, that he would arrive 5 minutes later, and so he did, he came to pick us up at Starbucks, correct speed, good driving and up to the door of the destination. We were 2 adults and 2 children aged 10 and 13, recommended.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 20,941 reviews
02 / 09 / 2025
Sevilla, Spain
Jamil nos recogió tanto a la llegada a Chaleroi como a la vuelta desde Bruselas a Zaventem. Fue encantador, magnífica conducción, agradable y muy empático con nosotros; además, habla perfectamente español. Sin duda volvería a contratar este servicio. Translate this opinion into English.
Jamil picked us up both on arrival in Chaleroi and on the way back from Brussels to Zaventem. He was charming, excellent driving, pleasant and very empathetic with us; he also speaks perfect Spanish. I would definitely use this service again. Opinion translated. Show original.
02 / 07 / 2025
Spain
El conductor Isaam súper simpático y muy dispuesto. Nos ha resuelto las dudas que teníamos acerca de la ciudad y nos dado muy buenas recomendaciones de los sitios mas emblemáticos de la ciudad. Hemos tenido un trayecto magnífico las 8 que íbamos en el mini bus. Asi da gusto viajar. Translate this opinion into English.
The driver Isaam was super friendly and very helpful. He answered all the questions we had about the city and gave us some great recommendations for the most emblematic places in the city. The 8 of us on the minibus had a great trip. It's a pleasure to travel like this. Opinion translated. Show original.
01 / 12 / 2025
Sevilla, Spain
Tenía el transfer a las 13 y 30, pero por circunstancias de la compañía aérea tuve que cambiar la hora de recogida y puse un mensaje cambiando la hora a las 12 y 30, mensaje que no vieron porque el chofer llegó a las 13 y 15. Salvo este detalle muy bien la recogida y el chofer muy amable. Translate this opinion into English.
I had the transfer at 1:30 p.m., but due to circumstances with the airline I had to change the pick-up time and I posted a message changing the time to 12:30, a message that they didn't see because the driver arrived at 1:30 p.m. Except for this detail, the pick-up was very good and the driver was very friendly. Opinion translated. Show original.
01 / 03 / 2025
Valencia, Spain
Conductor impecable, coche muy limpio, música confortable y muy educado. Nos avisó de su llegada minutos antes de la hora indicada. Un punto a mejorar por parte de Civitatis es que se debería de comunicar al viajero un día antes la confirmación de la recogida para una mayor tranquilidad. Translate this opinion into English.
Impeccable driver, very clean car, comfortable music and very polite. He notified us of his arrival minutes before the indicated time. One point to improve on the part of Civitatis is that the traveler should be informed a day before the confirmation of the pick-up for greater peace of mind. Opinion translated. Show original.
12 / 26 / 2024
Vitoria , Spain
Traslado correcto, se comunico el Taxista con nosotros por wasap, que iba a llegar 5 min más tarde, así fue, nos vino a buscar al Starbucks, velocidad correcta, buena conducción y hasta la puerta del destino. Fuimos 2 adultos y 2 niños de 10 y 13 años, recomendable. Translate this opinion into English.
Correct transfer, the taxi driver contacted us via WhatsApp, that he would arrive 5 minutes later, and so he did, he came to pick us up at Starbucks, correct speed, good driving and up to the door of the destination. We were 2 adults and 2 children aged 10 and 13, recommended. Opinion translated. Show original.