P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Brussels with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
El traslado fue perfecto. El chófer se puso en contacto 20 minutos antes para indicarnos que estaba de camino y llegó antes de lo previsto así que perfecto porque salimos muy puntuales y fue muy amable. El viaje muy cómodo y rápido. Todo perfecto.
I travelled with small children
10
04 / 20 / 2025
E
Emanuele Gori
Rimini, Italy
Direi servizio eccellente! Ho chiesto di potere anticipare la partenza per il mio rientro di mezz’ora e sono stato accontentato nonostante ho avvisato la mattina stessa della partenza! Puntuali e gentilissimi i driver! Lo consiglio vivamente. Grazie ancora
Translate this opinion into English.
I would say excellent service! I asked to be able to anticipate the departure for my return by half an hour and I was satisfied even though I advised the same morning of the departure! Punctual and very kind drivers! I highly recommend it. Thanks again
Opinion translated. Show original.
I travelled with friends
10
04 / 16 / 2025
A
Anabel Gutiérrez Rodríguez
Spain
El chófer Imad, muy atento. Llegó puntual a recogernos y nos dió consejos para movernos por la ciudad. La noche de antes se puso en contacto para darnos su número por si había cualquier inconveniente en el viaje.
Nos dejó en la calle del hotel en poco tiempo.
Experiencia estupenda.
I travelled with small children
10
04 / 16 / 2025
M
Martin
Jumilla (murcia), Spain
Tuve la suerte de que me recogiera un chico increíble en el aeropuerto. Desde el primer momento fue amable, puntual y muy profesional. El trayecto al hotel fue cómodo y agradable, con buena conversación y una atención impecable. Se notaba que conocía bien la ciudad y me hizo sentir seguro y bienvenido. ¡Una experiencia sensacional que superó mis expectativas! Lo recomendaría sin dudar
Translate this opinion into English.
I was lucky enough to be picked up at the airport by an incredible guy. From the very first moment, he was friendly, punctual, and very professional. The ride to the hotel was comfortable and pleasant, with good conversation and impeccable service. It was obvious he knew the city well and made me feel safe and welcome. A sensational experience that exceeded my expectations! I would recommend him without hesitation.
Opinion translated. Show original.
I travelled by myself
10
04 / 15 / 2025
K
Kristel Millán
Panama
Excelente servicio. Nuestro conductor nos contactó un poco antes de la hora prevista de recogida para presentarse y hacernos saber que vendría por nosotros. En lo personal esto siempre me da tranquilidad, sobretodo cuando la recogida es en horas de madrugada.
Translate this opinion into English.
Excellent service. Our driver contacted us shortly before the scheduled pickup time to introduce himself and let us know he would be picking us up. Personally, this always gives me peace of mind, especially when the pickup is in the early morning.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 21,458 reviews
04 / 21 / 2025
Barcelona , Spain
El traslado fue perfecto. El chófer se puso en contacto 20 minutos antes para indicarnos que estaba de camino y llegó antes de lo previsto así que perfecto porque salimos muy puntuales y fue muy amable. El viaje muy cómodo y rápido. Todo perfecto.
04 / 20 / 2025
Rimini, Italy
Direi servizio eccellente! Ho chiesto di potere anticipare la partenza per il mio rientro di mezz’ora e sono stato accontentato nonostante ho avvisato la mattina stessa della partenza! Puntuali e gentilissimi i driver! Lo consiglio vivamente. Grazie ancora Translate this opinion into English.
I would say excellent service! I asked to be able to anticipate the departure for my return by half an hour and I was satisfied even though I advised the same morning of the departure! Punctual and very kind drivers! I highly recommend it. Thanks again Opinion translated. Show original.
04 / 16 / 2025
Spain
El chófer Imad, muy atento. Llegó puntual a recogernos y nos dió consejos para movernos por la ciudad. La noche de antes se puso en contacto para darnos su número por si había cualquier inconveniente en el viaje. Nos dejó en la calle del hotel en poco tiempo. Experiencia estupenda.
04 / 16 / 2025
Jumilla (murcia), Spain
Tuve la suerte de que me recogiera un chico increíble en el aeropuerto. Desde el primer momento fue amable, puntual y muy profesional. El trayecto al hotel fue cómodo y agradable, con buena conversación y una atención impecable. Se notaba que conocía bien la ciudad y me hizo sentir seguro y bienvenido. ¡Una experiencia sensacional que superó mis expectativas! Lo recomendaría sin dudar Translate this opinion into English.
I was lucky enough to be picked up at the airport by an incredible guy. From the very first moment, he was friendly, punctual, and very professional. The ride to the hotel was comfortable and pleasant, with good conversation and impeccable service. It was obvious he knew the city well and made me feel safe and welcome. A sensational experience that exceeded my expectations! I would recommend him without hesitation. Opinion translated. Show original.
04 / 15 / 2025
Panama
Excelente servicio. Nuestro conductor nos contactó un poco antes de la hora prevista de recogida para presentarse y hacernos saber que vendría por nosotros. En lo personal esto siempre me da tranquilidad, sobretodo cuando la recogida es en horas de madrugada. Translate this opinion into English.
Excellent service. Our driver contacted us shortly before the scheduled pickup time to introduce himself and let us know he would be picking us up. Personally, this always gives me peace of mind, especially when the pickup is in the early morning. Opinion translated. Show original.