P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Arrecife with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 10 minutes to get from Arrecife to Lanzarote airport and 30 minutes from Playa Blanca. Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Conductor muy amable y el compañero del aeropuerto también.los felicito son unos excelentes trabajadores
5 out of 12 reviews
10
01 / 01 / 2019
P
Pilar
Alicante, Spain
Habría que mejorar las indicaciones para llegar a la zona donde está el autobús. Yo diría: desde el hall de llegadas dirígete a la salida hacia la terminal 2 (T2). Una vez en el exterior sigue la línea amarilla y sube por el ascensor, la rampa o las escaleras al parking de los autobuses. Una vez alli, dirígete al mostrador de Canary Shuttles para que te indiquen el número de andén donde está tu autobús.
10
11 / 27 / 2018
C
Clara
Zaragoza , Spain
En primer lugar, nos dijeron que nos recibirían con un cartel con nuestro nombre, no es verdad, después, no había ninguna indicación de hacía donde tienes que dirigirte para ir a por el transporte. Y después, una hora de reloj para que arrancara el autobús. Y a la vuelta, por teléfono nos dieron una hora y por email, 15 minutos más tarde. Al reservar nos decía que eligiéramos la hora de vuelta, que era nuestro problema sino llegábamos al vuelo, y nos dieron la hora con 3 horas de antelación
Este servicio de traslado es compartido y es totalmente diferente a un traslado privado. La hora de confirmación puede variar dependiendo del tiempo que se pierda en la recogida de los diferentes clientes en los distintos puntos.
10
02 / 11 / 2019
A
Alfredo Cuesta
Burgos , Spain
Adelantaron el traslado 1,3 horas y tengo dos horas de espera en el aeropuerto
Al ser un traslado compartido el proveedor puede realizar modificaciones en la hora de recogida para optimizar el trayecto.
6
01 / 16 / 2019
C
Cristina
Palma , Spain
Hay que perder tiempo esperando al resto de personas ya que era un
bus
Este traslado es en servicio compartido y así lo indicamos en la descripción del servicio.
8
01 / 11 / 2019
S
Sonia
Bilbao, Spain
El andén del autobús estaba ocupado por otro bus de la empresa tuy y hemos tenido que esperar más de media hora
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,489 review
11 / 11 / 2024
United Kingdom
The driver was very curtious, he met us in the arrival lounge and dropped us off right outside our villa.
10 / 22 / 2024
Gibraltar
Muy bien y coche comodo, chofer llego mas temprano. Mucho gracias por vuestro servicio Translate this opinion into English.
Very good and comfortable car, driver arrived early. Thank you very much for your service. Opinion translated. Show original.
10 / 12 / 2024
Nantes , France
Personne aimable, compétente et à l'heure. Rien à ajouter. Translate this opinion into English.
Friendly, competent and punctual person. Nothing to add. Opinion translated. Show original.
10 / 08 / 2024
Spain
perfecto chofer muy agradable Translate this opinion into English.
perfect driver very nice Opinion translated. Show original.
10 / 08 / 2024
Cornellá , Spain
Conductor muy amable y el compañero del aeropuerto también.los felicito son unos excelentes trabajadores
5 out of 12 reviews
01 / 01 / 2019
Alicante, Spain
Habría que mejorar las indicaciones para llegar a la zona donde está el autobús. Yo diría: desde el hall de llegadas dirígete a la salida hacia la terminal 2 (T2). Una vez en el exterior sigue la línea amarilla y sube por el ascensor, la rampa o las escaleras al parking de los autobuses. Una vez alli, dirígete al mostrador de Canary Shuttles para que te indiquen el número de andén donde está tu autobús.
11 / 27 / 2018
Zaragoza , Spain
En primer lugar, nos dijeron que nos recibirían con un cartel con nuestro nombre, no es verdad, después, no había ninguna indicación de hacía donde tienes que dirigirte para ir a por el transporte. Y después, una hora de reloj para que arrancara el autobús. Y a la vuelta, por teléfono nos dieron una hora y por email, 15 minutos más tarde. Al reservar nos decía que eligiéramos la hora de vuelta, que era nuestro problema sino llegábamos al vuelo, y nos dieron la hora con 3 horas de antelación
Este servicio de traslado es compartido y es totalmente diferente a un traslado privado. La hora de confirmación puede variar dependiendo del tiempo que se pierda en la recogida de los diferentes clientes en los distintos puntos.
02 / 11 / 2019
Burgos , Spain
Adelantaron el traslado 1,3 horas y tengo dos horas de espera en el aeropuerto
Al ser un traslado compartido el proveedor puede realizar modificaciones en la hora de recogida para optimizar el trayecto.
01 / 16 / 2019
Palma , Spain
Hay que perder tiempo esperando al resto de personas ya que era un bus
Este traslado es en servicio compartido y así lo indicamos en la descripción del servicio.
01 / 11 / 2019
Bilbao, Spain
El andén del autobús estaba ocupado por otro bus de la empresa tuy y hemos tenido que esperar más de media hora